Rights Protection Center

鹏程万里菁生相伴

6-10 years

On the morning of September 1st, I applied to deposit $500. After submitting the deposit request, the payment system indicated that it couldn't match the order and asked me to resubmit, resulting in multiple deposit request records. Eventually, the order was matched, and I transferred the funds within the specified time according to the order details. However, the funds never arrived. I contacted customer service, and they informed me that the issue had been reported to the payment provider, but there was no response from them. They advised me to wait patiently. It has been over 10 days now, and the response remains the same. To be honest, I have been using this brokerage for more than five years, and this is the first time I've encountered such a situation. I hope the platform resolves this as soon as possible.

一条猫

3-5 years

When requesting a refund, they asked me to provide a personal wallet address. Despite my repeated explanations that your platform had already verified this wallet for deposits and withdrawals, they gave no explanation or warning. They simply waited for the customer to make a mistake so they could seize the deposit funds, resulting in my inability to deposit.

Mrblue

Within 1 year

Account frozen immediately after profit And 50 pips spread with severe slippage

Septiyan Hertarto

Within 1 year

I want to open a position but the description says it can only close a position and I will withdraw funds but it's not possible

秋天322

3-5 years

It's been many days, and the customer service response is that it requires special handling. They don't specify the exact reason. I deposited 60,000 gold, and they won't let me withdraw 50,000?

FX1959708609

Within 1 year

I opened an account with TMGM for trading on April 30, 2025, with a total deposit of $10,000. On June 27, TMGM directly banned my personal backend and account (to the extent that I couldn't even log in, unable to withdraw even the principal) under the pretext of a trading investigation. As of today, July 28, they have illegally withheld my principal for over a month! The actual situation is as follows: 1. They claimed my trading was non-compliant but provided no evidence of any violation. 2. They unlawfully banned my backend and illegally withheld my funds! 3. Negotiations were fruitless—they were unresponsive during communication, constantly demanding various documents, one after another, while repeatedly delaying the resolution process!

Tako5425

Within 1 year

I met GVD Markets at a forex expo in Dubai and opened an account after completing full KYC. When I submitted a withdrawal request, they delayed it for over two weeks and suddenly asked for a Dubai bank account, address proof, and a new KYC video — even though I had already passed verification. I followed all their unreasonable demands. After 19 days, they claimed I made “irregular trades,” closed my account, and said I could only withdraw my principal. I agreed just to get my money back — but then I was locked out of my account completely. No response from support, emails, or the broker. My funds are gone. GVD Markets is a pig-butchering scam platform. They lure victims through expos, wait until funds are deposited, then freeze accounts and disappear. Stay away from GVD Markets! This is not a trustworthy broker — it’s a well-organized fraud.

FX3933525094

Within 1 year

2025.08.04 17:01:37 Short-sold USD/JPY at price 147.055, stop-loss set at 147.300. 2025.08.04 21:05:46 The price did not reach the stop-loss level, yet the platform forcibly triggered the stop-loss. Request the platform to provide a reasonable explanation and compensate for the losses.

nampl02 tulatarn

Within 1 year

I was denied a withdrawal by XM and all the profits I traded were seized. They accused me of violating the rules and closed my trading account, wiping out my profits. I have evidence that I did not violate XM's rules, and I have contacted the service center to ask the customer service officer how I violated the rules. I need proof of how I broke the rules, and I want XM to return my profits because I have invested and traded for many years and have never encountered such an incident.

FX2064247250

Within 1 year

Unable to withdraw after winning, customer service plays dumb and refuses to resolve the issue, directly deducting the money from my account.

FX2064247250

Within 1 year

Unable to withdraw after winning, customer service plays dumb and refuses to resolve the issue, directly deducting the money from my account.

FX2064247250

Within 1 year

Unable to withdraw after winning, customer service plays dumb and refuses to resolve the issue, directly deducting the money from my account.

FX2064247250

Within 1 year

Unable to withdraw after winning, customer service plays dumb and refuses to resolve the issue, directly deducting the money from my account.

太阳花 ～～

6-10 years

This is terrible. The spread between the buy and sell prices is way too big. I lost 2% immediately after placing the order. And they call themselves a major company? Seriously... Their behavior is just shameless!

Taku_119

Within 1 year

On June 9, 2025, I deposited $3,000 into the TMGM platform and used copy trading. Subsequently, on June 27, my backend account was completely and temporarily frozen, and it still hasn’t been restored to this day!! I had inquired before, and the platform allows EA trading and other copy trading strategies, so the freeze was completely baffling. Fine, since it’s frozen, then solve the problem. At first, I sent countless emails to the platform, but no one responded. Customer service also said it was the risk control department’s responsibility—endless buck-passing. After waiting half a month, I finally received an email asking me to upload government-certified documents. Fine, I uploaded them (ID card, household register, passport). Then it was more waiting—snail-like efficiency, another week or half a month. They said they needed notarized copies of government-certified documents. Aren’t these documents enough proof? Will your platform compensate for the cost, time, and effort of getting notarized copies? They said to contact them immediately if there were questions, but no one responded when I did. Such a large brokerage—I really don’t understand why they’re pulling this stunt. What good does it do besides losing clients and creating bad PR for themselves?? Everyone, be cautious with deposits!!

FX3659083772

Within 1 year

Applied for withdrawal on July 21st, and as of 12:00 PM on July 24th, the funds still have not arrived. It's been four days.

KevinWong94921

3-5 years

Withdrawal stuck, funds not credited for a long time after deduction, nor returned to the original transaction account.

FX2370555410

3-5 years

The overnight financing fee for 1 lot of European and American stocks will reach 0.35. A fee of $35 will be charged per lot.

FX1657392172

Within 1 year

The first deposit was 555u, lost it all. The second deposit was 1540u, grew to over 2800u, but couldn't withdraw.

FX3520508418

3-5 years

On August 14, 2025, at 10:00 PM, I deposited 3,000 RMB via UnionPay transfer. The order number for the deposit into the XM platform is 79107275. During the transfer process, I also included the order number in the remarks section. My MT5 trading account number is 68736317. As of today, August 18, the deposited amount has not been credited to my account, nor has the money been refunded to me. Over the past few days, I have contacted XM platform's customer service three times, including sending emails, but the only response I received was to 'wait patiently.' When asked when the issue would be resolved, the customer service representatives could not provide a definite timeframe. Overall, it feels like they are stalling. In the past, such matters were resolved within 24 hours with clear responses, but now there is no clear answer or explanation—just repeated requests to 'wait patiently' without actually addressing the problem. Pictures speak louder than words...