FX2483297623 
Resolved
Axi Forex Platform Refuses to Process Client Withdrawals
Complaint Regarding Axi Forex Platform's Refusal to Process Withdrawal I recently opened an account with Axi Forex, MT4 account number 80000217, and deposited $3,000 USD. However, when I submitted a withdrawal request on August 14, 2025, the platform has been obstructing the process and continues to refuse to transfer my funds. The specific details are as follows: 1. On August 15, 2025, I received the platform's first email requesting bank statements and a video holding my ID. I promptly submitted these as required. 2. On August 26, 2025, I received a second email demanding pay stubs. I explicitly replied that I do not have pay stubs. 3. On August 27, 2025, I received a third email demanding unreasonable materials like an employment contract. I clearly explained that my deposited funds were personal savings accumulated over many years, not salary income. Yet the platform persisted in its unreasonable demands, repeatedly requesting impossible or non-existent documents—clearly fabricating excuses to embezzle client funds. The back-and-forth communication with the platform has left me physically and mentally exhausted. Given these circumstances, I have decided to expose the platform's malicious conduct. I hereby warn all investors: Axi Forex is a fraudulent platform. Do not fall victim to their scams! (Attached below are screenshots of my email correspondence with the platform as evidence, along with proof of my deposit.)
FX3845079881
Resolved
Deceiving investors, deposits fail to arrive and refunds fail to materialize.
Initially, deposits and withdrawals processed quickly. But on the 19th, my deposit didn't arrive within a day. When I requested a refund, they told me to wait one day. The next day, they asked me to wait five more days. Now, it's been this long and the refund still hasn't arrived. Every time I call customer service, they just keep telling me to wait. Isn't this blatantly refusing to refund and deceiving investors?
FX2872757716 
Resolved
Malicious price slippage + settlement
Malicious slippage + forced liquidation – a cruel scam. Exness is a scam that exploits slippage and forced liquidation to defraud investors. I deposited $20,000 for trading, but within just one month, slippage and forced liquidation reduced my balance to just over $3,000. Last week, on the night the Federal Reserve announced interest rates, I shorted GBP/USD at 1.2750, set a strict stop-loss order at 1.2800 (keeping risk within 50 pips), and set a take-profit order at 1.2700. As soon as the data was released, the market crashed. My order price, initially at 1.2750, plummeted to 1.2820—a drop of 20 pips! Worse still, my stop-loss order at 1.2800 wasn’t triggered at all, and the price continued to rise. When I realized I wanted to close the position manually, the platform froze. When the system recovered, a “Margin Call Notice” appeared on my account, showing my final closing price as 1.2860. This single trade resulted in
FX1993734537
Resolved
The platform directly closes the account and prohibits login without allowing withdrawal of the profitable amount.
I used the xm platform for trading, but after making a profit, I was not allowed to withdraw funds. They even directly closed my account, and I couldn't log in to the backend. They claimed I was exploiting their bonus for arbitrage. I don’t even understand what that means—I clearly didn’t use the bonus they gave me; the bonus is still there. They just won’t let me withdraw the money I earned. When I asked the platform, they told me to refer to the email content, but the email didn’t explain how to withdraw either. They don’t say anything when you lose money, but as soon as you make a profit, they block withdrawals. What’s the difference between this and a scam platform? I hope this gets investigated.
航司小助手直出
Resolved
Failure to withdraw funds for a week led to insufficient capital and a margin call.
The withdrawal was submitted on the morning of August 11th and approved on August 12th. However, on August 15th, it was canceled, citing an issue with my card. I was asked to change my card, and after doing so on the 15th, the withdrawal was instantly approved—but the funds never arrived. On the afternoon of the 18th, the platform automatically canceled my withdrawal and resubmitted a new one. The official policy states that withdrawals take 1–3 business days to process, but after a week, the funds still hadn’t arrived. This delay caused insufficient capital for my operations, leading to a margin call. I demand compensation for the losses incurred due to the untimely withdrawal.
FX1357930920
Resolved
Ponzi scheme manipulation
From July 24, 2025, to the present, I have deposited a total of $16,054 into my live trading account. I am a trend trader who only enters the market at support or resistance levels following the trend. When operating a demo account, I was able to grow the balance from $60,000 to $220,000. However, in live trading, as soon as I enter a position—whether at a support or resistance level—the market immediately reverses direction. The rapid fluctuations cause me to get liquidated instantly, after which the market quickly returns to normal. This platform is undoubtedly a scam, manipulating the market and locking my account. I sincerely request the platform's assistance in negotiating with them to recover my losses. Thank you! Live account: 112012785; Demo account: 48634121.
鹏程万里菁生相伴
Resolved
Deposit not yet credited
On the morning of September 1st, I applied to deposit $500. After submitting the deposit request, the payment system indicated that it couldn't match the order and asked me to resubmit, resulting in multiple deposit request records. Eventually, the order was matched, and I transferred the funds within the specified time according to the order details. However, the funds never arrived. I contacted customer service, and they informed me that the issue had been reported to the payment provider, but there was no response from them. They advised me to wait patiently. It has been over 10 days now, and the response remains the same. To be honest, I have been using this brokerage for more than five years, and this is the first time I've encountered such a situation. I hope the platform resolves this as soon as possible.
