Rights Protection Center

久置的可乐

Within 1 year

Recently, I tried to deposit using my bank card, but it got blocked. So I looked for other options and tried depositing 15 USDT via cryptocurrency. But then I was told the platform doesn't support that method — plus, withdrawals aren't allowed for amounts under 50 USDT. Then I tried OKX to link an external wallet, but this new platform insisted I submit personal information. What personal info does OKX even have? And where would I get transaction records between OKX and their platform? I contacted customer service multiple times, but they just kept giving me the same scripted replies — no real help at all. Whatever, I'm switching platforms. This is so sketchy.

FX4647149522

Within 1 year

It's a scam platform.

張翼【茗禹】

6-10 years

The customer service just provides nonsensical automated responses, and my appeals have produced no results. Withdrawals are taking way longer than promised - an issue that remains unresolved to this day.

FX4076828625

Within 1 year

The slippage on the Exness platform is severe. I traded a short position on the USD/JPY and the slippage caused my account to blow up. I demand compensation for my losses.

Ichya Muh

Within 1 year

TRADING PLATFORM CANNOT CLOSE ORDERS RESULTING IN LOSSES

FX3219351445

Within 1 year

GBPJPY pending order with take-profit and stop-loss set, but the spread suddenly widened nearly 10 times, triggering the stop-loss price. Extremely unreliable—claimed average spread is 29 pips, but in reality, the floating spread is at least 273 pips. A shady platform, be warned.

FX4206033441

3-5 years

The platform cannot connect after placing an order, stuck and unresponsive.

FX4206033441

3-5 years

The platform cannot connect after placing an order, stuck and unresponsive.

FX4206033441

3-5 years

The platform cannot connect after placing an order, stuck and unresponsive.

FX4206033441

3-5 years

The platform cannot connect after placing an order, stuck and unresponsive.

FX2688341520

Within 1 year

Prior to being maliciously forced to liquidate by AUS GLOBAL (AUS), my balance was slightly over $4000, with a floating profit slightly over $20000, I had 6 spot gold positions of 0.1 lots each, 2 copper futures positions of 0.1 lots each, and the proportion of available prepayment was over 7000%. Trading time Sept. 16, 2025, 15:18 (Beijing time+8), without any prior warning, my trading account was forced to close all positions, and that too at extremely low levels not reached in the market, and received an email from AUS a few minutes later informing me of violation of two ambiguous clauses, without providing concrete facts of wrongful operations, just a few vague lines of text were sufficient for them to determine violation and close at malicious low prices. The specifics can be clearly seen from the attached chart screenshot. After explaining the specific clauses, the 2 points the company mentioned, were not practiced by the platform: 1, AUS stated "open trading orders have been forcibly closed at real-time prices", but the actual closing point was extremely low, which is shameless, evidenced by the screenshot. 2, AUS stated "permanently bans this account's trading functions and other operations (including transfers, account opening, etc.), only retains the account's withdrawal permission", but my bank channel was deleted and could not be added, leaving only the crypto channel. After moving around various pages of my AUS backend, the bank withdrawal channel suddenly appeared, I immediately applied for a withdrawal of most funds through the bank channel, a small amount had been applied for withdrawal through the crypto channel a few minutes earlier. Upon completion of the withdrawal operation, the bank withdrawal channel never appeared again and could not be added until the account was closed. During the withdrawal application stage, various pieces of evidence were collected, account content, historical trading records, email information, etc. At around noon Beijing time on September 17, 2025, a small amount of funds withdrawn through the cryptocurrency channel first arrived, and then about two hours later, most of the funds arrived in my bank account. It was then that I prepared the MT4 account history screenshot, email notes screenshot, and appeal email to send to AUS together. A few seconds later, the most outrageous thing happened, the page suddenly jumped out to the login page while I was browsing my AUS account and could not log in again. If I had reversed the process, regardless of whether the funds had arrived or not, immediately sending an appeal email, whether the only funds could be withdrawn or not would have been unknown. Considering the series of previous operations of the platform, the consequences are self-evident. It should be emphasized that from beginning to end, I have been hesitant and open-minded, perhaps there really was inappropriate operation without knowing it, then the platform shows evidence of the facts of the violation, and I am willing to be penalized, further reducing trading risk in the future. Ironically, after actively communicating with the platform through various channels, the platform is the one without any bottom line, not providing any factual basis, no new explanations, only recycling those two ambiguous clauses. (Due to word limit, mainly to cheer up myself and remind everyone to be careful)

FX7595059672

Within 1 year

Watching helplessly as the account gets liquidated, unable to close positions whether in profit or loss, and when complaining to customer service, they blame it on my internet connection and refuse to resolve or compensate. From last week until now, every time my positions increase, this issue occurs. They clearly know their software has problems but still make excuses, saying I didn’t use MT4 for trading.

FX1408710640

Within 1 year

On the eve of the Non-Farm Payrolls announcement on May 5th, I placed several short orders on silver futures around 32.40. I attempted to manually close positions around 32.20 but suffered severe slippage, causing profitable orders to close around 32.93, some as high as 33.20. However, the highest price on May 5th was around 32.50. This slippage resulted in an immediate loss of over $5000. Therefore, I demand compensation from the Axi platform.

FX1554526982

Within 1 year

The account manager has a very bad attitude and even curses. The slippage of the preset stop loss and pending orders is very serious, resulting in a 45 times increase in losses leading to a direct blow-up. The account manager did not inform about such a large slippage when registering and operating, the normal slippage spread was only 1/45th. The account manager cursed and refused to receive messages.

secrets

Within 1 year

Normal transactions do not allow withdrawals, and the account manager has directly gone off the grid.

自律

Within 1 year

Poor experience, withdrawal has been delayed for 20 days, customer service just says it's under review.

FX3646867769

Within 1 year

Profits from normal trading are doubled but withdrawals are not allowed, profits are deducted, withdrawal speed is very slow, clearly it's a one-way street where you can only deposit but not withdraw.

富老板Club

3-5 years

I registered an account and made normal transactions. When I lost money on their platform, they didn’t say anything, but as soon as I made a little profit, they accused me of violating cash-out rules. I suggest staying away from this shady, scammy platform.

Mr.Liu先生

Within 1 year

I have been trading with TMGM for many years. Around July 2025, I deposited over 200,000 USD. Later, I applied for a withdrawal to manage my funds, but the platform blocked it. Then, on August 19, I received an email accusing me of violating trading rules without specifying which account or order was involved. They demanded that I sign an unfair agreement, offering only the return of my principal without clarifying the exact amount—only mentioning a withdrawal request of over 4,000 USD made that day. This is utterly unreasonable and predatory! As a retail trader, how could I possibly have the power to manipulate the market? The platform never accused me of market manipulation when I was losing—only when I started making profits. I emailed them, hoping for an open and honest discussion, and expressed willingness to cooperate with their investigation. However, the platform has been unresponsive, and I have yet to receive any reply! Currently, I cannot even log into my account or access the backend. My core demands are: 1. A written response: Clearly state which account and which trade violated the rules (provide the account and order number). 2. Unblock my backend account and refund my principal. Attached are my trading records and the email containing the platform's unfair terms.

艺金꧁木£易$威￥日€月꧂融术

6-10 years

Hello, please give me time to apply for slippage loss of funds there was a problem with the system at 1715 and it slipped to 1721 to stop the loss and take profit. before the order was placed at 1706, there was no such situation. I set the stop loss at 1715. why did it automatically close my position at 1721 and devoured my 2 orders with 6 points? funding order number 88864258 88870307 ZFX trading account number 1014237 name yang warming thank you for your service cs@ ZFX .com shanhai customer service email