开心32844 
Resolved
After customers withdrew money, their bank cards were directly criminally and judicially frozen by the Public Security Bureau, occurring three times over two months. The platform, suspected of money laundering, let downstream customers bear the consequences without resolution.
From June to August 2024, my account was frozen by the police three times. I requested the platform to handle the situation, but it remains unresolved. The customer service on the website is unreachable, and DBG Markets does not respond to emails. One of the trading accounts involved in the frozen withdrawal cannot be logged into. The freezing entities include Yongding Sub-branch of Zhangjiajie Public Security Bureau, Zhangjiajie Public Security Bureau, and Tanghe Public Security Bureau. The involved funds known so far amount to 35,677 (provided by bank teller).
Initially informed in early July, I was told that providing a recording with the police could resolve the issue, followed by needing a police certificate. I have been actively communicating with the police. It has been three weeks since I sent the first proof to DBG Markets. The money laundered by the platform's acceptor has been judicially frozen, and despite making payments to customers during withdrawals, they are slow to resolve issues.
What kind of platform is this? Is this platform legitimate? How does it serve its customers? Now, customer service has switched from Chinese to English with "connection cannot be established." Another week passed after feedback on DBG Markets' website with no response until now. I sent files and attachments via a 126 email, and they claimed they couldn't open them. I demand that the platform immediately remove my two freezes recorded at Zhangjiajie Public Security Bureau.
DORA1349 
Resolved
3M Capital defrauded and emptied accounts using the TMGM platform.
I handed my trading account to an investment firm, which maliciously traded my $10,000 account to just $13 overnight. I thought my money would be safe as I didn't provide the back-end password, but I was proven wrong. Despite using TMGM for years without issues, the trust I had in their platform was exploited. The firm drained my account via TMGM's copy trading system or investment management. When I contacted TMGM's customer service, their indifference was shocking. They took no responsibility for the trading results and advised customers to protect their own accounts. Filing a police report was their suggestion if I felt scammed. I share my tragic experience to raise awareness and hope TMGM takes this issue seriously. Everyone should beware of potential scams particularly involving TMGM. Consider managing your own trades to prevent falling victim to malicious trading activities.
FX4023668255
Resolved
Providing false information to induce trading.
On March 4, I invested $11,000. Based on the recent market conditions, I believed the UK index worldwide would witness a drop, so I decided to trade the 100gbppro product. After visiting GMI's official website, I realized there was no announced dividend payout information for the stock products that week. So, I inquired with the platform's account manager about the dividends. I was explicitly informed that there would be no dividends for the 100gbppro product for the week, which would reduce the cost of shorting the UK index. So, I placed an order for the 100gbppro product on the 5th and successfully closed the position with profit on the 6th. I then submitted a partial withdrawal and found that the platform had deducted a total of $3,701 in dividend payouts for shorting the 100gbppro product. After discussing with customer service and the account manager, GMI insisted on deducting these dividends. This action is infuriating. When I initially inquired, the GMI salesperson clearly told me that this week's UK index would not incur dividend payouts. I chose to short the 100gbppro on GMI based on this premise. But when the short position was profitable, they changed their stance. I trusted GMI because they appeared to be a well-established broker. To see them go back on their word is surprising. I hope the media will expose such unscrupulous behavior by GMI, helping me recover my losses.
FX4011589782
Resolved
Account was profitable, but they arbitrarily found reasons to deduct all profits.
I placed orders on my account during extreme market volatility. Despite substantial losses and my account going into the red, no positions were closed. However, when the market reversed and my account became profitable, the platform claimed my trades were violations and deducted all of my profits. They stated that 'after our team's review, your profits have been invalidated due to your trading pattern violating our terms and conditions, specifically clause 42.2(9), profiting from pricing errors or delays set by liquidity providers.' The platform's ridiculous justification leaves me amazed. Furthermore, can a pricing error of over 10 US dollars actually occur? My account orders experienced both losses and gains. So, is it a normal practice for clients to lose money on your platform, and if they make money it's deemed a violation? I traded multiple types of assets. The actions of the LIRUNEX platform are rogue-like in their behavior. My account profits were earned in the face of considerable risk. I demand LIRUNEX to return my rightful profits and provide traders with a fair and just trading environment.
张伟1242
Resolved
Margin call, sudden margin call, they won't allow withdrawals, even froze the account, and nobody is dealing with it, also there's no any related reply!! They're suspected of scamming, it's a trap.
Cannot withdraw, they even froze the account, it's been half a year and there's no one to liaise with, they've been dragging this on!! Give a clear statement.
FX1037327612
Resolved
Alteration in quotes led to the liquidation of my account.
On April 3rd, I simultaneously opened two short positions for spot gold and two long positions for gold futures, keeping my account in a hedged state. On April 7th at 01:06:01 platform time, the price spread between spot gold and its futures was -6, with the futures price at 3025.21. According to these prices, my account wouldn't trigger a forced liquidation. But the platform maliciously altered the quotes - my futures orders got forcefully liquidated at a rate of 2019.93, causing my entire account to be liquidated. When I contacted the platform's customer service about this, they've been dragging their feet and brushing me off.
FX5507625492
Resolved
At first, there was no slippage. But once they saw you start to win, the slippage became severe.
Garbage platform. Initially, there was no slippage. But once they see you winning, withdrawals slow down. Plus, severe slippage occurs. The variation is small only 0.08-0.2. In high volatility, slippage can go above 30. I have evidence to back my claims, pictures tell the truth.
FX9649315271
Resolved
Forex.com lags, resulting in loss
When I was trading on the Forex.com platform, the platform was lagged and I lost money. On September 8th, when I saw that my account was profitable, I closed the position. The platform also showed that the position was closed successfully, so I exited the platform. The original order was not successfully closed. I quit after the platform showed success before. Finally, the platform forced the liquidation. I contacted the platform customer service many times, and the platform customer service always ignored the answer. It took nearly a month. No answers and solutions have been given yet!
