Rights Protection Center

FX2064247250

Within 1 year

Unable to withdraw after winning, customer service plays dumb and refuses to resolve the issue, directly deducting the money from my account.

FX2064247250

Within 1 year

Unable to withdraw after winning, customer service plays dumb and refuses to resolve the issue, directly deducting the money from my account.

FX2064247250

Within 1 year

Unable to withdraw after winning, customer service plays dumb and refuses to resolve the issue, directly deducting the money from my account.

FX2064247250

Within 1 year

Unable to withdraw after winning, customer service plays dumb and refuses to resolve the issue, directly deducting the money from my account.

太阳花 ～～

6-10 years

This is terrible. The spread between the buy and sell prices is way too big. I lost 2% immediately after placing the order. And they call themselves a major company? Seriously... Their behavior is just shameless!

Taku_119

Within 1 year

On June 9, 2025, I deposited $3,000 into the TMGM platform and used copy trading. Subsequently, on June 27, my backend account was completely and temporarily frozen, and it still hasn’t been restored to this day!! I had inquired before, and the platform allows EA trading and other copy trading strategies, so the freeze was completely baffling. Fine, since it’s frozen, then solve the problem. At first, I sent countless emails to the platform, but no one responded. Customer service also said it was the risk control department’s responsibility—endless buck-passing. After waiting half a month, I finally received an email asking me to upload government-certified documents. Fine, I uploaded them (ID card, household register, passport). Then it was more waiting—snail-like efficiency, another week or half a month. They said they needed notarized copies of government-certified documents. Aren’t these documents enough proof? Will your platform compensate for the cost, time, and effort of getting notarized copies? They said to contact them immediately if there were questions, but no one responded when I did. Such a large brokerage—I really don’t understand why they’re pulling this stunt. What good does it do besides losing clients and creating bad PR for themselves?? Everyone, be cautious with deposits!!

FX3659083772

Within 1 year

Applied for withdrawal on July 21st, and as of 12:00 PM on July 24th, the funds still have not arrived. It's been four days.

KevinWong94921

3-5 years

Withdrawal stuck, funds not credited for a long time after deduction, nor returned to the original transaction account.

FX2370555410

3-5 years

The overnight financing fee for 1 lot of European and American stocks will reach 0.35. A fee of $35 will be charged per lot.

FX1657392172

Within 1 year

The first deposit was 555u, lost it all. The second deposit was 1540u, grew to over 2800u, but couldn't withdraw.

FX3520508418

3-5 years

On August 14, 2025, at 10:00 PM, I deposited 3,000 RMB via UnionPay transfer. The order number for the deposit into the XM platform is 79107275. During the transfer process, I also included the order number in the remarks section. My MT5 trading account number is 68736317. As of today, August 18, the deposited amount has not been credited to my account, nor has the money been refunded to me. Over the past few days, I have contacted XM platform's customer service three times, including sending emails, but the only response I received was to 'wait patiently.' When asked when the issue would be resolved, the customer service representatives could not provide a definite timeframe. Overall, it feels like they are stalling. In the past, such matters were resolved within 24 hours with clear responses, but now there is no clear answer or explanation—just repeated requests to 'wait patiently' without actually addressing the problem. Pictures speak louder than words...

FX4217108202

Within 1 year

Exness is a shady platform. Deposits don't get credited, they don't handle issues, and the slippage is extremely severe. Everyone must be careful with this shady platform.

FX2064566671

Within 1 year

At 00:27, I opened a 2.5-lot short position on a micro account and went straight to sleep. At 02:30, I woke up to find 32 dense 8-lot short positions opened, resulting in a margin call. Despite having no funds (no money), attempts to open positions continued. It's utterly disgusting. The customer service tried to argue that I did it myself. At 00:27, I opened 2.5 lots and immediately fell asleep—how could dense positions be opened between 01:04 and 01:10? When I checked the logs at 02:30, only the 2.5-lot opening had local records; the rest weren’t my doing. Please help recover my losses—this is a vile, shameless scam by ex. Others had warned about ex automatically opening positions during sleep, causing huge losses, but I didn’t believe it until it happened to me. Yesterday, someone reported ex system glitches charging swap fees, and today they targeted micro accounts. The IP change might be from using a VPN to log into ex’s official site to file a complaint after the margin call. Please uphold justice.

刘永武

Within 1 year

black platform

FX3019988494

Within 1 year

They arbitrarily closed my account, I can't log in, there are still funds left that they haven't refunded me. They continue to obstruct and find all sorts of reasons and excuses.

FX1590121197

1-2 years

I had an account with Exness and submitted all the required documents, including a video verification as requested. After making profits from my trades, I tried to withdraw my funds, but my request was rejected without any clear explanation. I contacted customer support multiple times, but the responses were vague and inconsistent. Every time, they gave me a different excuse, even though I fully complied with all of their verification requirements. It’s clear that Exness is blocking withdrawals once you start making profits, which is unacceptable and dishonest behavior. I strongly advise all traders to avoid this broker. They may appear regulated, but they do not respect client funds or transparency. I am in the process of filing a formal complaint with regulatory authorities.

五十三

3-5 years

Can I withdraw profits if the broker changes my winning trades?

FX7569331972

3-5 years

It has been almost a week since I submitted a withdrawal request, and it's still being processed without the funds being credited. Customer service is just delaying with various excuses, claiming it is still under review. Previously, withdrawals were credited on the same day.

FX2872886218

6-10 years

EX platform had a system glitch for half an hour from 22:00-22:30 on April 14, 2025, causing losses of 16,000 US dollars across my four accounts. I held short positions that I could not sell, and I have screen recordings as evidence. I emailed the platform but they did nothing! They are an unscrupulous platform! They acknowledged in their reply that there was a half-hour system glitch and that I had manually attempted to sell my short positions, but that the transactions failed. If there had been no system glitch, I would not have suffered losses, and ultimately, my account was liquidated. My email requesting compensation has been ignored. Beware of the unscrupulous EX platform, be cautious and don’t be deceived again.

可乐9036

1-2 years

Malicious order placement, data tampering, resulting in losses, account closure, and embezzlement of customer funds