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Resolved
知名外汇平台XM恶意扣客户钱
Object
XM XM
Issue

Scam

Requirement

compensation

Amount

$956(USD)

Time

20day21hour

Mediation Progress
Solved after user's confirmation
JIANLIBAOGEGE
Reply
XM
尊敬的客户,您好 首先感谢您选择XM和对我们的支持! 关于您账户 29143287 的投诉,我们第一时间进行了核实调查,经多次仔细核实沟通后,并给予如下回复: 交易天然气现货商品是不会产生隔夜利息, 而是会产生【公允价值调整】(Fair Value Adjustment,FVA),也称为隔夜调整;您在交易软件中显示的库存费是代表隔夜利息数据(Swap),所以您查看的隔夜利息数据是显示0,这两者是不一样的,公允价值调整计算公式 = 交易手数*公告金额 ,注释为:FVA-NGASCash。【隔夜调整】数据是不定时更新的,需要以会员区查看的数据为准,您可以点击相关链接:https://my.xmforexcn.website/cn/instruments/energies 查看更多。 XM 温馨提示您:平台天然气商品也有提供期货商品的,期货商品是不会产生【隔夜调整】或【隔夜利息】费用,而天然气期货商品则是有交割期,商品代码后缀带有日期的则是平台的期货商品。 最后,再次感谢您对XM的理解和支持!如果您有任何疑问,也欢迎您随时进入XM官方网站 https://wwwxmforexcn.website/cn ,点击右下角的蓝色问号标记联系客服,XM 提供周一至周五24小时在线客户支持 ,我们非常乐意为您服务。 致谢

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JIANLIBAOGEGE
XM知名外汇平台,后台恶意扣客户钱。事情是这样的我最近想做天然气,然后看到他们平台没收库存费,我以为是期货类型的。然后就在他们平台做了。我后面发现我的钱对不上。然后看到后台有扣款记录,也不是我的出金记录。我问客服,客服说什么调整什么东西。我就问天然气商品上面显示为0。然后我交易的单子上库存费一项显示为0。如果有库存费。库存费一栏上扣掉就是,我也能提前发现。现在在后台扣,我都扣了900多了才发现。

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