ZFX

FX1775346222

Unverified

United States

After multiple appeals, the platform sent me an email informing me that my account balance needed to be adjusted. The balance currently displayed in my account is not the actual state. The shocking scene before me was that my account balance was deducted from over three hundred thousand US dollars to tens of thousands of US dollars (see backend screenshot). The customer service at ZFX explained this as a "data synchronization anomaly," yet they have been unable to provide any technical logs or compliance explanations. They even refused to acknowledge the profit records I had created. What's more ironic is that my losing orders were recorded in real-time and forcibly closed, but profit records could be "deleted with one click," revealing the manipulative intent behind this "selective malfunction." Privacy extortion-style "compliance": Recording a video of the bank account as a withdrawal threshold In order to recover the principal and profits (totaling over 300,000 US dollars), I was forced to comply with ZFX' "KYC verification" and submitted the following: - Handheld ID card photo - Utility bills and address proof for the past 3 months - Bank card statements for deposits - Trading account real-name authentication materials However, the platform's demands became increasingly unreasonable—they actually required me to record a video logging into my personal bank account, showing the account balance and transactions, and simultaneously provide screenshots of the bank's app. This request has crossed all financial platform compliance boundaries: ✅ Privacy violation: Bank accounts involve core privacy such as deposit amounts, transaction details, security tokens, etc., and video recording could lead to account theft. ✅ Logical breakdown: Verifying the source of funds only requires providing transaction-related deposit and withdrawal statements, so why demand disclosure of other account information? ✅ Double standards: The platform has never set such strict thresholds for deposits, yet they layer obstacles for withdrawals, clearly intending to delay and make it difficult for investors. The platform repeatedly demanded private information, and it was only then that I realized: they simply do not intend to return the money; they only want to use privacy extortion to force investors to compromise! 600 days of fighting for rights: From data tampering to regional threats, the tactics are outrageous From October 2023 to the present, I have experienced three disgusting operations by ZFX: 1. "Pseudo-negotiation" after regulatory complaints On April 11, 2025, after I complained to regulatory bodies such as the Seychelles FSA and the UK FCA, and planned to publicly fight for my rights on social media, the platform finally sent an email "seeking reconciliation," claiming to be "willing to negotiate over the phone." I had 5 phone calls with them (all recorded and can be made public, below are some screenshots of the call records), each time they delayed citing "complex processes" and "need for senior approval." Even in the final call on May 12, they proposed: "You must come to the Hong Kong office for a face-to-face meeting, otherwise, there will be no discussion."

FX1775346222

Unverified

Singapore

After multiple appeals, the platform sent me an email informing me that my account balance needed to be adjusted. The balance currently displayed in my account is not the actual state. However, the scene before me was shocking - my account balance was deducted from over three hundred thousand US dollars to tens of thousands of US dollars (see backend screenshot). The customer service of ZFX explained this as a "data synchronization anomaly," yet they have consistently failed to provide any technical logs or compliance explanations, and even refused to acknowledge the profit records I had created. Ironically, while my loss orders were recorded in real-time and forcibly closed, profit records could be "deleted with one click," revealing the manipulative intent behind this "selective malfunction." Privacy extortion "compliance": Recording a video of the bank account as a withdrawal threshold To reclaim my initial investment and profits (totaling more than $300,000), I was compelled to comply with Shanhai Securities' 'KYC Verification', during which I had to submit the following: - Handheld ID card photos - Utility bills and address proof for the past 3 months - Deposit bank card statements - Trading account real-name authentication materials However, the platform's demands became increasingly unreasonable - They actually required me to record a video logging into my personal bank account, showing the account balance and transactions, and simultaneously provide screenshots of the bank's app. This requirement has crossed all financial platform compliance boundaries: ✅ Privacy violation: Bank accounts involve deposit amounts, transaction details, security tokens, and other core privacy information. Video recording may lead to an account being misused. ✅ Logical breakdown: Verifying the source of funds only requires providing transaction-related deposit and withdrawal records. Why demand disclosure of other account information? ✅ Double standards: The platform has never set such strict thresholds for deposits, but layers of obstacles during withdrawals clearly indicate an intention to delay and make it difficult for investors. It was only at this point, after the platform repeatedly demanded private information, that I realized: they simply do not intend to return the money, but rather want to use privacy extortion to force investors to compromise! 600 days of fighting for rights: From data tampering to regional threats, the tactics are outrageous From October 2023 to the present, I have experienced three disgusting operations by ZFX: 1. "Pseudo-negotiation" after regulatory complaints On April 11, 2025, after I complained to regulatory agencies such as the Seychelles FSA and the UK FCA, and planned to publicly fight for my rights on social media, the platform finally sent an email "seeking reconciliation," claiming to be "willing to negotiate over the phone." I had 5 phone calls with them (all recorded and can be made public, below are some screenshots of the call records), each time they delayed citing "complex processes" and "need for senior approval," even proposing in the final call on May 12: "You must come to the Hong Kong office for a face-to-face meeting, otherwise, there will be no discussion."

FX2052612871

Verified

Vietnam

ZFX Vietnam does not send notifications or emails regarding trading hours to customers or IB. Even ZFX Vietnam's own officers are unaware of the trading hours for ZFX's BTC pair therefore unable to assist customers. This resulted in a critical risk to my account due to ZFX's error, leading to a loss of 43815.23USD.

FX1775346222

Unverified

Taiwan

On October 13, 2023, I found my MT4 account inexplicably closed, rendering me unable to access it. I have video evidence that my account clearly shows profits exceeding $300,000. After multiple attempts to communicate with the platform, my account finally was restored, but as can be seen from the screenshot, ZFX has cleared all my trade orders and profit and loss records. Despite providing all requested documents, including personal identification and financial records, ZFX also required me to film a video logging into my bank account and displaying my balance. This request, which I find a serious invasion of my privacy, was refused. All other required documents have been provided. My request is the return of my principal and profit, $225,100.45 USD. ZFX requests an array of personal documents from investors, which is a clear disrespect of customer rights and privacy. Furthermore, platform even requested users record video, revealing extensive personal details and account trade information, posing a serious threat to user information security. The handling of my case since 2023 has been extremely slow. A clear willful delay! After filing a regulatory complaint last month, the platform contacted me for phone consultations. After four or five calls, the final result presented on May 12 was they would only return my principal and not a penny of my profit! As a customer, I want to know where the transparency and fairness of platform trading is? If you earn a lot, they directly wipe out your profit. With one and a half year's KYC submissions, if the platform doesn't want to allow you to withdraw, they stick it out, letting you abandon your claim!

FX2052612871

Verified

Vietnam

Dear Wiki I created my trading account on 27th April 2025. Total deposite 46.000 US Dollar Withdraw 8.000 US Dollar I opened SELL 3.0 Lot BTCUSD at the price 103310.02 and another position SELL 2.0 Lot BTCUSD at the price 103570.33. All this position was opened at around 2:00PM - 3:00PM Sunday 18th May 2025 Vietnam time. At 3:00AM 19th May 2025 Vietnam time, ZFX didn’t let me close my position, they said that they was updating their system and market close but I didn’t received any notice about this problems. Exness and other platfrom still open by the time. No email from ZFX about changing of trading session. Customer support Phuc Thao Maze try to let my account liquidated. I have more evidence, video and picture to report.

FX1568699357

Unverified

Vietnam

I have encountered many cases where you use std std +1, but I still get a 30 spread when I use ecn. This greatly affects me. If I am not handled, I will complain in a higher community.

FX1568699357

Unverified

Vietnam

You can see the Sell order on the platform. I am currently in a position. I am a trader with ID 6816802 and I trade on the zfx platform. The price is 2698.90 and I set the Stop Loss at 2698.50. I set the Stop Loss at 3:48. At that time, the price of Gold was only at 2698.1 and the spread of the ECN account was $11. So why did the Stop Loss trigger and the price drop by 100 pips? Because I had another order of 0.05 lots, which was larger, and it was also stopped out unreasonably. The platform only refunded 50% of the loss from my Buy order on Monday, which had a spread of 0.34 and $11. When I entered the order, it was negative $44, which made me lose money. With two consecutive orders like this, I suspect that the platform is cheating not only me but also many other accounts. I hope Wiki FX can support me.

FX4140598420

Verified

Vietnam

The platform does not take responsibility for compensating customers, deceiving and intervening in customer accounts.

FX4140598420

Verified

Vietnam

The exchange does not regulate price adjustments, leading to account losses.

dala3421

Unverified

Taiwan

I am writing to file a formal and urgent complaint against ZFX for their unethical and fraudulent actions concerning my MT4 account. As a client registered under MT4 account number 2856855, I am deeply alarmed by their handling of my account, including the unjust clearing of my trading history and their unreasonable demands for invasive documentation. Here are my details: Registered Email: woow889988@163.com MT4 Account Number: 2856855 Initial Balance: $311,291.64 USD Current Balance: $86,191.19 USD Deposit: $41,000 USD On October 13, 2023, I discovered that my MT4 account had been inexplicably closed, leaving me unable to access it. I have attached a video recording from the same day, clearly showing that my account had accumulated profits exceeding $300,000 USD. After multiple attempts to communicate with ZFX, my account was eventually reinstated. However, upon regaining access, I found that all my trading orders and profit/loss history had been completely cleared, as evidenced b

Bryan4313

Unverified

Colombia

Invest my money to receive commissions. They offered me a lot of tasks that I cannot pay and I want my money back. Be very careful with this platform.

Streaming

Unverified

United States

Been trading with them for a while and I gotta say, it's not half bad. For starters, they're a regulated broker, so that gives ya some peace of mind. Plus, they've got the tried and trusted MetaTrader4 platform, so you're pretty much sorted on that front. Even better, they've got this option for demo accounts. Perfect for newbies who are just cutting their teeth on trading. Great way to practice before you go in with real money. And their trading conditions and minimum deposit? Pretty competitive by my standards. Makes it accessible for just about anyone looking to enter this trading game. But, of course, it ain't all sunshine and rainbows. The selection of trading instruments is a bit thin on the ground. Plus, they don't offer the MT5 platform or an Islamic account option. And that could be a deal breaker for some traders out there. But hey, all said and done, ZFX isn't a bad option if you ask me. Just be sure to double-check all details, terms, and conditions before you decide to invest. And, as always, remember to only put in what you're willing to lose. Happy trading!

Positive

2023-09-13

FX9465460962

Unverified

Indonesia

Withdraw in 30/05/2023 status changed but money has not been received need 3 day to check we until now

大强哥

Unverified

New Zealand

The platform used a problematic account to transfer funds to me, which resulted in my bank card being banned. It has been 20 days since the 4th. The bank has requested information on the payment account, but ZFX has been delaying providing it to this day.

XU5442

Unverified

United States

ZFX clearly does not withdraw profit. Everything is fine when I lost. Now, they just become a scammer. I passed the identity verification when I opened the account. Now I have to withdraw money to make up for this and that when I make a profit. I also need to hold an ID card and give proof of income. Don’t use this platform, I feel like I’m about to run away

izzetyusufozturk

Unverified

Turkey

Hello, I have sent you many emails for 22 days, I have reported my complaints, none of my emails were answered by your company, I was prevented from withdrawing my money, you did not inform me what the problem would be with my trading account and you unfairly deleted my 16,085 usd money from my trading account without my consent, I am a licensed broker at ZealFx. I could not think that I would have such a problem, Please, as an official or Zeal Fx company, why did you delete my money, what contract did you do this for, I want you to explain what is the problem in our trade account, and if you are right, I want you to prove it. I have been a Forex Trader for 7 years. I have worked with many companies until today, I trusted ZealFx and I am in shock right now. I don't know what to say, as a reliable broker, I want you to fix this situation, it is a situation that should not be in an Institutional Trusted and Licensed Broker, and this will be bad advertising for your company. I am waiting for your answers, respectfully.

izzetyusufozturk

Unverified

Turkey

I can't withdraw my money from Zeal Fx broker, no answer is given when I ask why I don't know what the problem is I don't know what to do I need my money please send my money

izzetyusufozturk

Unverified

Turkey

I've been a customer of this company for 2 years, but now I can't withdraw money, no one from the company answers me