Exposure
The platform is not allowing me to withdraw funds
Hello everyone, I traded 1.2 lots of crude oil on Biget and made a profit of 18,000 USDT, but the platform is not allowing me to withdraw. They have been collecting all kinds of my documents and finally said I engaged in irregular trading, judged me as violating rules and deducted my profit. Here is the explanation and the course of events!
1. On Friday night around 23:50, I bought 0.05 lots of crude oil, saw it kept rising, and then continued to add positions until the total holding reached 1.25 lots!
2. The platform modified the trading time. Friends who always trade oil should know that trading time usually lasts until 24:00, but this week they alone changed the trading time to 23:57, while the market quotation time lasted until 24:00. Moreover, they changed the spread to 99. Other platforms don't have such a large spread. Trading one lot of oil, you lose 99 USDT immediately upon entry. There are pictures and evidence!
This Monday, crude oil surged sharply upon opening, and my account made a profit of around 18,000 USD. WTI crude oil opens at 6:00, Brent crude oil opens at 7:00. I traded Brent crude oil. Xie Jiayin said I violated rules by exploiting the gap mechanism. After WTI opened, it kept violently pulling up, Brent completely followed WTI's trend, how can there be a gap! Xie Jiayin said it damaged market fairness and violated the relevant clauses in CFD trading rules about prohibiting market manipulation and abuse of trading mechanisms.
3. Since Monday when I couldn't withdraw, the platform has been collecting all kinds of my documents. They studied for 3 days and couldn't find any problem in my documents, until now they pinned a label on me!
4. They said I manipulated the market and exploited the gap mechanism. I want to say, can 1.2 lots manipulate the market? Can I control crude oil's trend? Moreover, I traded Brent crude oil. This week there was a one-hour interval, it was completely the market trend!
5. As a retail investor, I saw there was Middle East geopolitical risk over the weekend, I was bullish on crude oil, so I entered to position. This is the most normal investment logic. If your esteemed platform considers 'the last few minutes before closing' as liquidity vacuum and disallows trading, then why doesn't your trading server close 5 minutes earlier? Why was the 'Buy' button lit?
You open the door to do business, collected my spread and commission fees. When I bet correctly on the market trend, you, to avoid losing money, invented a 'Gap Trading' charge to confiscate my profit. This is not risk control, this is a casino flipping the table when it loses!
Forest
Hong Kong
Hello everyone, I traded 1.2 lots of crude oil on Biget and made a profit of 18,000 USDT, but the platform is not allowing me to withdraw. They have been collecting all kinds of my documents and finally said I engaged in irregular trading, judged me as violating rules and deducted my profit. Here is the explanation and the course of events! 1. On Friday night around 23:50, I bought 0.05 lots of crude oil, saw it kept rising, and then continued to add positions until the total holding reached 1.25 lots! 2. The platform modified the trading time. Friends who always trade oil should know that trading time usually lasts until 24:00, but this week they alone changed the trading time to 23:57, while the market quotation time lasted until 24:00. Moreover, they changed the spread to 99. Other platforms don't have such a large spread. Trading one lot of oil, you lose 99 USDT immediately upon entry. There are pictures and evidence! This Monday, crude oil surged sharply upon opening, and my account made a profit of around 18,000 USD. WTI crude oil opens at 6:00, Brent crude oil opens at 7:00. I traded Brent crude oil. Xie Jiayin said I violated rules by exploiting the gap mechanism. After WTI opened, it kept violently pulling up, Brent completely followed WTI's trend, how can there be a gap! Xie Jiayin said it damaged market fairness and violated the relevant clauses in CFD trading rules about prohibiting market manipulation and abuse of trading mechanisms. 3. Since Monday when I couldn't withdraw, the platform has been collecting all kinds of my documents. They studied for 3 days and couldn't find any problem in my documents, until now they pinned a label on me! 4. They said I manipulated the market and exploited the gap mechanism. I want to say, can 1.2 lots manipulate the market? Can I control crude oil's trend? Moreover, I traded Brent crude oil. This week there was a one-hour interval, it was completely the market trend! 5. As a retail investor, I saw there was Middle East geopolitical risk over the weekend, I was bullish on crude oil, so I entered to position. This is the most normal investment logic. If your esteemed platform considers 'the last few minutes before closing' as liquidity vacuum and disallows trading, then why doesn't your trading server close 5 minutes earlier? Why was the 'Buy' button lit? You open the door to do business, collected my spread and commission fees. When I bet correctly on the market trend, you, to avoid losing money, invented a 'Gap Trading' charge to confiscate my profit. This is not risk control, this is a casino flipping the table when it loses!
Exposure
FX1157503576
Hong Kong
Broker in Question: Bitget (CFD/MT5 Services) Demand: Restore the legitimate profit of 29,117.5 USDT and lift the withdrawal restrictions on the account. Timeline of Events: On March 7th at 05:56 (pre-market close, Saturday), I manually opened a long position on Crude Oil. The position was held over the entire weekend and manually closed on March 9th at 06:01 (post-market open, Monday), resulting in a total holding period of 49 hours. I bore the full risk of a wipeout from international crude oil market volatility for two full days. The position resulted in a profit of 29,117.5 USD. Subsequently, Bitget officially notified me via formal email that they intended to confiscate the entire 29,117.5 USDT profit, citing a "Gap Trading violation." Key Evidence: 1. Proof of Genuine Market Risk (See attachment: Trade confirmation screenshot): This was a legitimate weekend trend trade, not a millisecond latency arbitrage. Had the market gapped against me on Monday open, wiping my account, the platform would have accepted the loss without question. Their unilateral decision to label a profitable trade as "violating" is the height of market hypocrisy. 2. Manual Trade Execution Recording: I possess a complete screen recording from my iPhone proving the manual opening and closing of the position. This proves the trade was executed compliantly and transparently, with no use of scripts or system exploits. 3. Failed High-Level Appeal: I have already escalated this matter directly to Bitget founder Kevin Xie. Despite this, their risk control team persists in its decision to erase the profit. My Position: Bitget's actions expose a platform that can't handle clients winning. Their claim of fairness is a sham. I categorically reject any forced "profit rollback" agreement. Should the platform proceed to brazenly confiscate user assets, I will join forces with key opinion leaders on Twitter/X for global exposure and pursue all available regulatory and legal avenues to the fullest extent.
Exposure
FX3613939174
Hong Kong
My trading ID is 30949*****. Anticipating tensions in the Middle East, I placed a 4-lot trade on US crude oil last Friday. My prediction was correct, and crude oil surged on Monday. I submitted a withdrawal request. Initially, the platform asked me to fill out all the content on their questionnaire. After I submitted everything as required (facial verification, photo with ID, company information), they sent an email the next day saying I had engaged in prohibited trading. I asked which specific rule I violated, and they said it was Rule 4. I requested the specific content of the violation. They arrogantly insisted it was a violation. I placed the trade within your platform's specified time, using the specified leverage, under normal permitted conditions. Why are you calling it a violation? I believe many clients bet in the wrong direction. Do you refund the clients' money? When we profit, you call it a violation; when clients lose, you take the money. This is a two-way profiteering tactic, the hallmark of a black platform. I ask the platform: 1: First, you ask us to fill out the questionnaire, and after we submit it, you say it's a violation. Where is your integrity? 2: It's essentially a betting game. If we win, you call it a violation. When clients bet wrong and lose money, do you refund them? A complete black platform. 3: When opening the account, you made grand promises, saying deposits and withdrawals arrive instantly. Isn't your claim laughable? 4: You claim Bitget is on par with Binance and OKX exchanges. Aren't you ashamed of this situation?
Exposure
FX2040771372
Indonesia
I became a victim of fraud through a fake website impersonating the Bitget platform, namely: 🔗 https://h5.tokenbitget.net/#/ This website was provided by someone I knew who claimed to be a representative of Bitget. I was asked to deposit funds and promised profits from crypto trading. However, after I deposited the funds: I could not withdraw my money. My account was frozen or became inaccessible. The person who recruited me disappeared and could not be contacted. After checking, this website is not part of the official Bitget and falls under the phishing or scam category. I hope this report can help others avoid becoming victims like me. I am ready to provide transaction evidence and communication records if needed.
Exposure
FX2921022159
Argentina
He's a scammer, because he never paid me the profits and always comes up with some tax to be able to withdraw the earnings. I would love to get my invested money back, I know it's something impossible.
Exposure
FX1826041133
Peru
His name is Ricardo Torres Valles. He invited me to invest just 79 soles and then told me I had a profit of 18,600 soles. Then he instructed me to pay an amount of 435 for account opening, then 570 to verify and activate the account, then 740 to withdraw the capital from the account, followed by 870 soles, and now he wants 1,120 to withdraw the money via P2P.
Exposure
Joel Raúl Carrion Aguilar
Peru
They made me pay to get my money back
Exposure
SkinnyTree
Indonesia
Bitget is one of the leading crypto exchange. I have been using this platform quite a while, and it has worked well for me. I recommend this platform.
Positive
Chunkymilly
Nigeria
This is one of the best Exchange app out there, are you trying to buy or sell crypto the p2p is top-notch and secure with very fast customer service, I highly recommend this exchange app for trading crypto fast and secure
Positive
Pat1122
Spain
I used Bitget the recent years and had overall no bad excperience! So nothing bad to say.
Positive
vryan
Mexico
On June 3, they invited me to make an alleged investment, which I would have made with $880. It seemed credible that there was an alleged contract, an identification 🪪 and videos and screenshots of said procedures in which it only indicated that it was necessary to invest more and more to rescue the capital until I lost a total of $12,070. Can you help me solve this problem? I would greatly appreciate it.
Exposure
scam exposure
Kuwait
please stay away from these clone app, bitget, they have different WhatsApp groups with different names, they will piggy butcher the victims Into investing huge sums of money but they can't withdraw, you can only withdraw like 50$ but beyond that no.. mostly from Hong Kong and US based telephone numbers.
Exposure