已解決
使用客戶帳戶的交易平台的IB導致帳戶被清算。
調解對象
利惠集團
調解問題
誘導欺詐
調解要求
賠償
調解金額
$7,000(USD)
調解時間
42天20小時

調解進度
越南 2024-08-30
已解決
Xuân Thùy 5436
毛里求斯 2024-07-31
回復
利惠集團
After reviewing the situation, we found that there appears to be a discrepancy between the agreement made by the client and the IB. While the IB has made efforts to provide trading advice, it seems that the outcomes were not as expected, resulting in financial losses for the client.
We have asked the IB to fulfill all promises made to the client and address any issues. Please be assured that we take such matters seriously and will take appropriate action if the IB fails to deliver the agreed-upon services.
To ensure client protection and satisfaction, we will closely monitor the IB’s performance and address any shortcomings. Client trust and satisfaction are of utmost importance to us, and we are committed to resolving this issue to client full satisfaction.
Thank you for your patience and understanding. If you have any further concerns or need additional assistance, please do not hesitate to contact us.
Email : support@lirunex.com
回復
香港 2024-07-19
聯繫經紀人
WikiFX海外客戶服務

聯繫經紀人
香港 2024-07-19
審核通過
WikiFX調解中心

審核通過
越南 2024-07-18
開始調解
Xuân Thùy 5436 
該交易所客戶的介紹經紀(IB)表示將承擔責任,但未能履行承諾。

開始調解
聲明:
1、以上內容僅代表調解者本人,不代表天眼平台調解立場
2、未經授權,本平台案例禁止任何轉載,違者將被追究法律責任
2、未經授權,本平台案例禁止任何轉載,違者將被追究法律責任