The platform’s malicious slippage caused a liquidation of positions-Exness権利保護センター

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解決済み

The platform’s malicious slippage caused a liquidation of positions

対象

Exness

問題

酷いスリッページ

リクエスト

補償

金額

$345(USD)

時間

5日21時間

調停進捗

香港 2023-10-24

ユーザーの確認後に解決

Hello95566

香港 2023-10-19

補足資料

Hello95566

The customer service acted in a bad manner, and they say that it is normal to expand the spreads maliciously. Please compensate for my loss.

補足資料

キプロス 2023-10-19

応答

Exness

Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service, or send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24 hours online customer service for help. Thank you.

応答

香港 2023-10-18

補足資料

Hello95566

The normal price spread will not lead to a liquidation. At present, I make a profit of 400 dollars.

補足資料

香港 2023-10-18

ブローカーに連絡します。

WikiFXグローバルカスタマーサポーター

ブローカーに連絡します。

香港 2023-10-18

承認済み

WikiFX仲介センター

承認済み

香港 2023-10-18

仲介開始

Hello95566

The account made a short order on a heavy position and, with the highest price being 42.6. For exness’s Pro account, the spread is usually 125. When the position is liquidated, the spread is 400+ and at the moment of liquidation, the spread falls back! The platform maliciously expands the spread, leading to liquidation! If the position hadn’t been liquidated, I could have made hundreds of dollars in profit!