Most of the time, trading on EBC is smooth, with orders responding within seconds and closing positions being quick and easy. However, during periods of significant market volatility, such as the night of last month's non-farm payroll figures, the close button took two seconds to execute. While I ultimately didn't lose money, it was a real shock. The screen occasionally flickers when switching between product categories, like a poor signal on an old TV. Overall, these minor flaws don't affect trading, but they can be unsettling.
Thank you for sharing your detailed experience using the EBC platform. We're pleased to hear that your trading operations have been smooth and trouble-free most of the time. We apologize for any delays you may have experienced in closing positions during periods of market volatility (such as the night of the non-farm payroll data release) and for screen flickering when switching between products. We take this very seriously.
To help us further verify and optimize system performance, we sincerely invite you to contact our Customer Service team and provide relevant operation logs or detailed information (such as specific time, trading instrument, order number, etc.). We will immediately forward this information to our technical team for further investigation to ensure a more stable and secure trading experience.
You can send us this information via: cs@ebc.com
Thank you for your understanding and cooperation. We will continue to work hard to provide you with a more reliable
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原文
Most of the time, trading on EBC is smooth, with orders responding within seconds and closing positions being quick and easy. However, during periods of significant market volatility, such as the night of last month's non-farm payroll figures, the close button took two seconds to execute. While I ultimately didn't lose money, it was a real shock. The screen occasionally flickers when switching between product categories, like a poor signal on an old TV. Overall, these minor flaws don't affect trading, but they can be unsettling.
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