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Ashraf Shahhat
Within 1 year

What documents do I need to provide in order to process my initial withdrawal from The Capital Group?

Broker Issues
The Capital Group
Withdrawal
Deposit
01-07
United States
WikiFX
Reply

Based on my experience as a trader, when considering an initial withdrawal from The Capital Group, it’s important to approach the process with a high level of caution. Although the broker is regulated in Taiwan and claims oversight by the Taipei Exchange, I noticed reports within the trading community—especially in user reviews—identifying issues related to fund withdrawals. Specifically, some traders have stated that they were unable to withdraw their funds, with requests for margin payments arising after they became profitable. Given these red flags, I would not proceed without reading the broker’s official account agreement and reviewing their customer service policies regarding withdrawals. In my typical experience with regulated brokers, identity verification documents are usually required—this includes a government-issued ID, proof of address (such as a utility bill or bank statement), and occasionally a bank account statement to verify the withdrawal destination. Since The Capital Group does not publicly specify these requirements on their platforms, I would recommend reaching out directly to their customer service at service@capital.com.tw before depositing any money, and certainly before attempting a withdrawal, to clarify exactly what documents are needed. Given the gravity of user-reported problems, I advise proceeding conservatively and keeping meticulous records of all communications. Personally, I would only engage further if all documentation requirements and withdrawal terms are fully transparent and clearly provided in writing.

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