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Resolved
Unable to close positions due to system network disconnection
Object
Exness
Issue
Others
Requirement
compensation
Amount
$592(USD)
Time
32day0hour
Mediation Progress
Hong KongIn a week
Resolved
FX7082469992
FX7082469992Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong2025-12-02
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Hong Kong2025-12-02
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WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2025-12-01
Start MediationFX7082469992
FX7082469992The server was down for over three hours, making it impossible to connect and close positions. Even the set take-profit orders did not execute automatically, resulting in losses. There is recorded video evidence from that time, but the issue has been delayed for over a month now with no resolution in sight.
Start Mediation
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