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Resolved
ZFX quoted incorrectly and refused to compensate.
Object 
ZFX
Issue
Others
Requirement
compensation
Amount
$1,295(USD)
Time
96day17hour
Mediation Progress
Hong Kong 2024-04-22
Solved after user's confirmation 
YANGXIANSHENG2717
YANGXIANSHENG2717Hong Kong 2024-03-26
Supplemental Materials YANGXIANSHENG2717
YANGXIANSHENG2717I have discussed it with the platform manager, and they are unable to meet my compensation amount standards.
Supplemental Materials
Seychelles 2024-03-01
Reply ZFX
Dear customer, we have received your complaints. Please reach out to your account manager on our official website. Thank you.
Reply
Hong Kong 2024-02-21
Supplemental Materials 
YANGXIANSHENG2717
YANGXIANSHENG2717It has been almost a month with no one handling the issue. Is this how the platform treats its customers?
Supplemental Materials
Hong Kong 2024-01-24
Supplemental Materials YANGXIANSHENG2717 
YANGXIANSHENG2717The compensation amount offered by the platform is unreasonable and unacceptable. Even the platform manager acknowledges that it is a problem and responsibility of the platform.
Supplemental Materials
Hong Kong 2024-01-16
Supplemental Materials YANGXIANSHENG2717 
YANGXIANSHENG2717These are trading records for forced closure and platform's replies.
Supplemental Materials
Hong Kong 2024-01-17
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-01-17
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-01-16
Start Mediation YANGXIANSHENG2717 
YANGXIANSHENG2717On January 11, at 9:30 pm, CPI data. I used four brokers to trade at the same time, including INFINOX, CWG, STARTRADER, and ZFX, but only ZFX's Gold quotation reached an outrageous 2049, and the slippage reached 2050. The highest gold quotation on the other three platforms is only around 2040, and ZFX is $9 higher. ZFX still refuses to admit that its quotation is wrong, which is extremely shameless.
Attached are screenshots of Gold quotations on the four platforms as well as screenshots of MT4 that I have.
My MT4 trading account: 981860
Start Mediation
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