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Resolved
The platform maliciously interferes with user transactions and forcibly closes positions causing customer losses
Object 
easyMarkets
Issue
Others
Requirement
compensation
Amount
$135(USD)
Time
32day22hour
Mediation Progress
Hong Kong 2023-02-05
Resolved 
wunait
wunaitAustralia 2023-01-06
Reply easyMarkets
The customer has two short orders for gold. The MT5 system automatically closed the order with the most losses due to the margin rate less than 30%. So the order with 0.3 lot was forcibly closed. Please pay attention to the margin rate in your account when trading.
Reply
Hong Kong 2023-01-04
Supplemental Materials wunait 
wunaitThe intaday quotations of gold slumped at 11:24, January 3th, 2023, reaching to the lowest level of 1828. I used the trading software of easyMarkets which locked the trading direction and caused a loss of more than 900 to me. I resolutely ask them to compensate for it.
Supplemental Materials
Hong Kong 2023-01-03
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-01-03
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-01-03
Start Mediation wunait 
wunaitI have two spot gold trading platform in eXchange short single transaction, a 0.01 hand 1830.78, another hand opening price 0.3 hand 1838.66 buy gold ten data watch 11:23 minutes gold price trend to 1843.16 open mt5 see has been closed out, however 0.01 hand save in, however closed out 0.3 hand gold short single caused a single $135 loss after Now the spot gold price immediately large trend down to as low as 1840.83 I suspect that EaseUS platform malicious intervention to close the transaction to make my account loss
Start Mediation
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