Resolved
Severe slippage for more than a week to apply for customer service without subsidy
Object 
ZFX
Issue
Severe Slippage
Requirement
compensation
Amount
$50(USD)
Time
1064day20hour
Mediation Progress
Hong Kong 10-21
Solved after user's confirmation 
YIJIN꧁MU£YI$WEI￥RI€YUE꧂RONGSHU
YIJIN꧁MU£YI$WEI￥RI€YUE꧂RONGSHUSensitive information
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Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
Seychelles 2022-11-23
Reply ZFX
Upon checking, the slippage was within the normal range, and the withdrawal was processed per standard procedure.
Reply
Hong Kong 2022-11-22
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-11-22
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-11-21
Start Mediation YIJIN꧁MU£YI$WEI￥RI€YUE꧂RONGSHU 
YIJIN꧁MU£YI$WEI￥RI€YUE꧂RONGSHUHello, please give me time to apply for slippage loss of funds there was a problem with the system at 1715 and it slipped to 1721 to stop the loss and take profit. before the order was placed at 1706, there was no such situation. I set the stop loss at 1715. why did it automatically close my position at 1721 and devoured my 2 orders with 6 points? funding order number 88864258 88870307 ZFX trading account number 1014237 name yang warming thank you for your service cs@ ZFX .com shanhai customer service email
Start Mediation
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