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Resolved
Unable to withdraw
Object
USGFX USGFX
Issue

Unable to Withdraw

Requirement

Withdrawal

Amount

$1,070(USD)

Time

43day17hour

Mediation Progress
Solved after user's confirmation
YIDUOJIPA。
Supplemental Materials
YIDUOJIPA。
Both of my withdrawals have arrived. USGFX has kept its words and reputation, but the processing of withdrawal is a bit too slow...

Supplemental Materials

Reply
USGFX
We have urged the backstage to arrange this customer’s withdrawal as soon as possible, and we apologize for the inconvenience caused to the customer.

Reply

Supplemental Materials
YIDUOJIPA。
It has been almost a month since I applied for withdrawal. Unsuccessful till now. Anyway, there should be an exact due date.

Supplemental Materials

Reply
USGFX
Our company has entered the independent supervision state due to the ASIC license, ASIC requires us to suspend withdrawals. To ensure that customers can withdraw funds, we use Vanuatu's surplus to deal with related matters. The company reiterates that it will guarantee the customer's withdrawal. It is still in the transition period so the withdrawal is delayed. We're grateful for your understanding. We have urged the backstage to arrange the customer's withdrawal as soon as possible, and we are deeply apologize for the inconvenience caused to the customer. In addition, due to the Chinese mainland network, it is currently unable to log in to the official website, please turn to: https://www.usgfx.asia/ for more information. Best Regards.

Reply

Supplemental Materials
YIDUOJIPA。
I chose to believe USGFX, opening an account and making deposits, after the bankruptcy was declared in Australia. My account is always in Vanuatu, whereas the withdrawal has been delayed. Therefore, your explanation seems unreasonable?

Supplemental Materials

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YIDUOJIPA。
I withdrew ten days ago but I haven't received my money yet. Now the website is unavailable.

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