Failure to withdraw and block the account

Hello I opened an account on November 19, 2025 at the exchange and broker NPEmarket and after authenticating my account I charged a $10, $350, $2 bonus from the broker belonged to me and after a few trading days on Friday, November 28, my account reached $23,000 and unfortunately on Friday at 4 p.m. without any message from the broker without any email from the broker on the curve My account was completely blocked and suspended I took out $500 blocking it too from you please do your best to get my money back Thank you and thank you 🙏🙏😢😢