Speaking of customer service, Ultima Markets' customer service is quite friendly and patient when I ask questions. Last time, I forgot how to withdraw funds, so I called customer service and they walked me through the steps, and I quickly figured it out. However, the response time can be a bit slow, especially at night. It can take five or six minutes for the online customer service representative to respond, which can be incredibly frustrating when you're desperate to place a trade. Once, while I was holding a position, the platform suddenly started acting strangely. I tried to contact customer service, but they waited almost ten minutes before they responded, and by then, the market had already changed.
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Speaking of customer service, Ultima Markets' customer service is quite friendly and patient when I ask questions. Last time, I forgot how to withdraw funds, so I called customer service and they walked me through the steps, and I quickly figured it out. However, the response time can be a bit slow, especially at night. It can take five or six minutes for the online customer service representative to respond, which can be incredibly frustrating when you're desperate to place a trade. Once, while I was holding a position, the platform suddenly started acting strangely. I tried to contact customer service, but they waited almost ten minutes before they responded, and by then, the market had already changed.
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