The biggest fear when trading is falling into pitfalls. EBC's risk control is quite reassuring. I set a stop-loss at EBC, so my losses were within acceptable limits. However, sometimes the risk control review can be a bit strict, requiring additional proof for larger withdrawal amounts. While I understand this is for safety reasons, I still hope the process can be simplified.
08-04
新加坡
來自EBC的官方回復
Dear Valued Client, Thank you for your feedback. We understand that you have encountered order execution delays. Even with pending or stop orders in place, during major news releases or periods of high market volatility, price gaps or insufficient liquidity may occur, resulting in slippage or delayed execution. Such occurrences are considered normal market behavior under extreme conditions and are often unavoidable. EBC has integrated with multiple top-tier liquidity providers and is continuously working to optimize execution quality. We recommend adjusting your trading strategy in advance during high-volatility periods to better manage risk. Regarding withdrawals, we generally complete the review process within 1–2 hours. However, the actual arrival time will depend on the processing speed of the relevant bank or payment channel.
原文
Dear Valued Client, Thank you for your feedback. We understand that you have encountered order execution delays. Even with pending or stop orders in place, during major news releases or periods of high market volatility, price gaps or insufficient liquidity may occur, resulting in slippage or delayed execution. Such occurrences are considered normal market behavior under extreme conditions and are often unavoidable. EBC has integrated with multiple top-tier liquidity providers and is continuously working to optimize execution quality. We recommend adjusting your trading strategy in advance during high-volatility periods to better manage risk. Regarding withdrawals, we generally complete the review process within 1–2 hours. However, the actual arrival time will depend on the processing speed of the relevant bank or payment channel.
中評
原文
The biggest fear when trading is falling into pitfalls. EBC's risk control is quite reassuring. I set a stop-loss at EBC, so my losses were within acceptable limits. However, sometimes the risk control review can be a bit strict, requiring additional proof for larger withdrawal amounts. While I understand this is for safety reasons, I still hope the process can be simplified.
新加坡
來自EBC的官方回復
原文
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