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Withdrawals do not arrive !!!!

Miran
3-5 yıl
Doğrulanmamış

Teşhir

People beware of this company!!! I submitted a withdrawal request of a thousand euros, then I see that I only get 500 credited to my account the next business day. When I ask for the other 500, they all send me ARN codes and tell me to go to my bank with it to find out where the money went. This while they are supposed to do this and while my bank says they cannot trace where the money is at all through the codes, as the payment was made by Vantage and not by my bank. Depositing through this company is very easy, but withdrawals? Ho but. I have been waiting two weeks for my money and they only come up with the same answers over and over again: that the money would have been sent. But whether it arrived does not seem to matter with this company. 0 stars!

Özgün

Withdrawals do not arrive !!!!

People beware of this company!!! I submitted a withdrawal request of a thousand euros, then I see that I only get 500 credited to my account the next business day. When I ask for the other 500, they all send me ARN codes and tell me to go to my bank with it to find out where the money went. This while they are supposed to do this and while my bank says they cannot trace where the money is at all through the codes, as the payment was made by Vantage and not by my bank. Depositing through this company is very easy, but withdrawals? Ho but. I have been waiting two weeks for my money and they only come up with the same answers over and over again: that the money would have been sent. But whether it arrived does not seem to matter with this company. 0 stars!

2023-09-23

Hollanda

Para çekilemiyor

Vantage yetkilisinden yanıt

Sevgili Kullanıcı, Bize geri bildiriminizi bıraktığınız için teşekkür ederiz ve sizinle yaşadığınız memnuniyetsiz deneyimden dolayı üzgünüz. Daha fazla bilgi edinmek ve karşılaştığınız sorunları çözmek için durumunuz hakkında daha fazla bilgi edinmek istiyoruz. Ancak, sağladığınız bu bilgilere dayanarak durumunuzu bulamadık. Bu nedenle, sizi doğrudan e-posta yoluyla bizimle iletişime geçmeye davet ediyoruz. Saygılarımızla, Vantage

Özgün

Dear User, Thank you for taking the time to leave us with your feedback and we are sorry to hear that you have had a less than satisfactory experience with us. We would like to learn more about your situation so we may assist to resolve the issues you face. However, we were unable to locate your case based off this information you have provided. As such, we warmly invite you to contact us directly via email. Kind regards, Vantage

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