tradefills unable to withdraw

Tradefills Limited did not approve withdrawals from client since last week in Malaysia. MOST OF THE CLIENTS ARE BEING REJECTED BY LIVE SUPPORT. Also email, whatsapp is all down there is no one replying or giving response. but yet they still active in providing new promotion on their broker for 300% but did not even pay the clients withdraw for long time already!!! When texted the Financial Services Authority that provide license for Tradefills. They claim that they do not incharge for this issue !