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OTC has been in operation since 1999, offering a range of services such as custom solutions, security, and compliance, along with OTC trading services. They also offer hedging and risk management strategies for clients in various industries. With multiple customer support channels available, including phone, email, and fax, OTC ensures that clients can easily communicate and resolve issues. However, the lack of regulation remains a major drawback, especially for individuals planning to open an OTC account and use their trading platform.