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Have you noticed any drawbacks with Instreet's customer support or issues with the stability of their platform?

Broker Issues
Instreet
Regulation
01-29
United States
WikiFX
Reply

Based on my in-depth review and hands-on due diligence, Instreet presents itself as a regulated entity under ASIC and has been operating for over a decade, which is usually a reassuring sign in terms of legitimacy. However, as a trader who prioritizes transparency and robust support, there are several aspects about Instreet’s customer service and platform stability that give me pause. For starters, the information about their trading platform, spreads, leverage, and other essential trading conditions is surprisingly sparse. This lack of clarity makes it difficult to gauge the quality or reliability of their trading environment—details I consider non-negotiable when selecting a broker. When it comes to customer support, although multiple contact channels are listed (including phone, email, and social media), there is no mention of response times or user experiences. This raises concerns, since quick and reliable support is critical, especially during volatile market periods or if any technical issue arises. Compounding my concerns is the report from a field investigation that found no physical office at their listed Australian address. While not always a definitive red flag, I find this undermines trust, particularly when added to the “high potential risk” and “suspicious scope of business” labels highlighted in regulator-related summaries. Given all this, I would urge anyone considering Instreet to thoroughly verify their specific support and trading environment experiences before committing significant funds. For me, the combination of limited transparency and potential operational ambiguity warrants careful, ongoing scrutiny.

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