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Have you encountered any drawbacks with Errante’s customer service or the reliability of their platform?

Broker Issues
Errante
Regulation
04-27
United States
WikiFX
Reply

As an experienced trader seeking transparency and dependable execution, I have closely evaluated Errante’s customer service and platform reliability over time. While their offering of MT4, MT5, cTrader, and TradingView platforms provides versatility, reports from other traders and my own due diligence raise some reservations. Officially, Errante holds regulation from CYSEC and the Seychelles FSA, which on the one hand suggests a level of oversight, but the offshore element always adds complexity if concerns arise. From my perspective, Errante’s platform execution has generally performed at an acceptable level, with execution speed and spreads roughly in line with industry standards most of the time. However, there is abundant feedback from users regarding significant issues with withdrawals and account access—multiple individuals have reported blocked accounts following profitable trades, revoked profits due to alleged violations, and difficulties in coordinating with customer service to resolve such disputes. While not all experiences are negative—some traders report smooth deposits and withdrawals—the presence and persistence of these more severe complaints are difficult to overlook. Mechanically, customer service is available 24/7, but when tested in complicated situations such as withdrawal disputes, resolution paths appeared opaque and sometimes unsatisfactory. For me, the presence of these unresolved reports, particularly those involving withheld funds or account freezes with complex explanations, means Errante does not yet inspire the confidence I require for substantial trading capital. Until more consistent, transparent client treatment is documented, I remain cautious with both customer support and platform reliability here.

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