Abstract：Do you constantly face withdrawal denials at Axi, an Australia-based forex broker? Does the scenario remain the same despite submitting the required documentation to the broker? Do you witness account blocks after earning profits? Does the frequent login issue prevent you from making smart trading moves? Do you find faults in its forex programs? These issues have become increasingly typical of traders at Axi. Many traders have highlighted these on several review platforms online. In this article, we have showcased some. Take a look!
Do you constantly face withdrawal denials at Axi, an Australia-based forex broker? Does the scenario remain the same despite submitting the required documentation to the broker? Do you witness account blocks after earning profits? Does the frequent login issue prevent you from making smart trading moves? Do you find faults in its forex programs? These issues have become increasingly typical of traders at Axi. Many traders have highlighted these on several review platforms online. In this article, we have showcased some. Take a look!
The Growing Complaint List Against Axi
Withdrawal Denials and the Hassles Afterward
While fund withdrawal denials have been rampant at Axi, the constant meeting with the broker team to resolve these unsuccessfully hurt traders the most. In one case, a trader could manage to withdraw just $3500 out of his total trading balance of $25,278. The next withdrawal worth $3,000 could not materialize. To overcome this issue, the trader contacted the broker and had to submit several documents, including address proof, crypto deposit proof, bank statements, a video selfie, etc. However, despite submitting all these, the trader could not withdraw funds, forcing him to share his negative review of Axi.
Trading Account Worth €94,000+ Got Blocked
In a major revelation, a trader has admitted to having his trading account blocked by Axi the moment it hit profits. Imagine his frustration as he had over €94,000 in his account. As the trader checked with the broker as to why the latter did it. Axi replied that the trader violated swap-free forex norms. However, the trader argues that the transaction did not remain open till overnight. So, there was no question of a swap application. As the trader asked for a document indicating a violation, the brokers officials refused to share the same. The screenshot below explains the sufferings the trader had.
Server Issues Pile on Losses for Traders
Server issues have been rampant at Axi, preventing traders from closing profitable trades at winning prices. As per the traders admission, the platform would freeze several times and convert a seemingly profitable trade into a losing one. Despite sharing the screenshot and other evidence, traders do not receive adequate support from the service team. Here is the screenshot revealing this issue.
Bad Customer Service
The less spoken about the customer support, the better! A trader has alleged that Axis support team does not answer phone calls. They are restricted to a chatbot, which does not help traders much. Take a look at the screenshot below to understand the implication better.
The Review of Axi by WikiFX
The latest complaints found against Axi are indeed shocking, given the brokers impeccable record over the years. While the score for the broker stands at an impressive 8.27 out of 10, it may not stay at this level if the broker fails to address complaints.
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