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Resolved
Exness refuses to withdraw
Mediating Parties
Exness Exness
Issue

Unable to Withdraw

Requirement

Withdrawal

Settlement Amount

$30,900(USD)

Time

8day2hour

Mediation Status
Solved after user's confirmation
FX7071275712

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FX7071275712
Everyone be careful with Exness. I stopped trading for a while after completing a withdrawal. About ten days ago, a staff member from their platform called me and offered me a $500 bonus. Recently, I thought about trading gold again, so I deposited via USDT to prepare for trading, using the same wallet address and the same deposit method as before. I deposited 30,900 USDT. After the deposit, they froze my account and prevented me from trading. Then when I tried to withdraw, they said I needed to verify a centralized cryptocurrency exchange account. I first submitted a gate.io wallet address, and it showed verification passed, but then the withdrawal was still rejected. I opened numerous support tickets and made many phone calls to customer service, but still could not withdraw. Then it prompted me to provide Binance, so I submitted my Binance account. It showed verification successful, but I still could not withdraw. I made many more customer service calls, and they said it needed to be handled by the relevant department. It has been ten days now, and I still haven't withdrawn; I have to wait for review, which keeps getting extended. Maybe it's because their platform saw that I made over $10,000 in profit in May and triggered risk control for this kind of thing, but I took huge risks trading energy—I deposited over $80,000 and only earned a little over $10,000. I've heard that this is their old bad habit—once you make money, all kinds of problems arise. I only made this tiny amount. I heard about this before but didn't quite believe it, and I still took the risk with wishful thinking, only to fall into the trap. Sigh, I regret causing myself so much trouble and losing money.

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