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اردو
Resolved
An inexplicably huge order volume appeared, causing massive losses.
Mediating Parties
Exness
Issue
Others
Requirement
compensation
Settlement Amount
$17,885(USD)
Time
36day0hour

Mediation Status
Hong KongTwo days ago
Resolved
FX1153923769
Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong06-01
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong06-01
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong05-29
Start Mediation
FX1153923769

During my use of Exness on 2026.05.28 at 09:17:37, a huge order suddenly appeared, a 20.99 lot long order, which was absolutely not placed by me manually. Moreover, I am the only one operating the account, and no one else knows my account information! Then at 09:25:28 on 2026.5.28, I noticed abnormal floating losses on the account. I saw this order #1356862939 and closed it manually immediately, resulting in a loss of -17885.58 USD on my account! This eventually led to a margin call! I request the Exness platform to investigate this order and compensate my losses! Please, WikiFX, help me seek justice!


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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
