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اردو
Resolved
Unable to withdraw funds, solution not accepted
Mediating Parties 
DECODE
Issue
Unable to Withdraw
Requirement
compensation
Settlement Amount
$943(USD)
Time
40day0hour
Mediation Status
Hong Kong14h
Resolved 
FX4027030533
FX4027030533Australia06-05
Reply 
DECODE
DECODE用户并没有就此事联系平台做交易调查。DecodeFX 有完整的内部调查和处理投诉程序，建议客户首先联系平台
Reply
Australia05-28
Reply DECODE
客户并没有就此事联系平台做交易调查。DecodeFX 有完整的内部调查和处理投诉程序，建议客户首先联系平台
Reply
Hong Kong05-27
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong05-27
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong05-26
Start Mediation FX4027030533
FX4027030533On Friday, the order was not closed. I transferred the funds out of the account.
At Monday's opening, my account had $200. I thought that if the $200 was gone, it would close. Today Monday, my account's $200 turned into -$3200.
The account had $940, and he blocked my account from logging in.
Then $940 was transferred from my fund account to the loss account.
Then they only added the net value to 0.
This thing doesn't automatically close after losing everything.
Why did it only close after losing over $3000?
He transferred from the fund account to my account to clear the negative number. Is this normal?
Start Mediation
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