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اردو
Resolved
Unable to Withdraw Funds
Mediating Parties
RockGlobal
Issue
Unable to Withdraw
Requirement
Withdrawal
Settlement Amount
$10,184(USD)
Time
36day5hour

Mediation Status
Hong Kong6h
Resolved
FX3513998603
Australia05-22
Reply
RockGlobal
尊敬的客户: 您好! 我们已收到您的反馈与诉求。经与相关部门核实,您在RockGlobal开设的交易账户2023****因涉及违规纠纷操作,被纳入风险管理名单。此后,我们与您进行了多次沟通,并就“违规资金扣款事宜”达成一致意见。 在此基础上,我们向您发送了相关信件说明(详细金额已标注清晰),您也已完成回签,并承诺对此次处理无异议,不会据此再次提出投诉,现您出金提款已完成。 因此,我们相信您对整件事的处理流程与结果已有充分理解。 我们非常感谢您选择RockGlobal作为交易平台,并始终以最大的诚意与您保持合作。但是,任何违反规则的行为都可能影响平台及其他用户的合法权益,我们致力于维护公平、公正的交易环境,也期待您与我们共同维护良好的交易秩序。 再次感谢! RockGlobal
Reply
Hong Kong05-18
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong05-18
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong05-16
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FX3513998603



I deposited $20,000 into RockGlobal (洛克国际). Over ten months of stable trading, I accumulated a profit of $12,772. I had previously withdrawn funds multiple times normally and smoothly, and the platform never indicated any trading violations.
Until late March 2026, when I applied for a normal withdrawal, the platform suddenly unilaterally judged that I had engaged in high-frequency trading in February, forcibly deducting all $10,184 in profits from my account. Relevant backend data screenshots can corroborate this.
According to records provided by the platform, from December 2025 to February 2026, my total trading volume was only 7.18 lots, with cautious, light-position trading throughout. Anyone familiar with the trading industry knows that genuine high-frequency trading can involve over 10 lots per day. My routine has always been to enter one trade at a time, strictly setting stop-loss and take-profit orders. I never dared to trade aggressively with heavy positions; past experiences of account blowouts have made me exceptionally cautious.
From late February to late March, I achieved stable profits for 21 consecutive trading days. Just when I thought my trading was on track, the platform unjustly withheld my earnings. On March 26, the platform formally sent an email, citing so-called high-frequency trading in February as the reason to zero out all profits and trading commissions since my account opening.
Comparing this to the rules of legitimate trading platforms, even if a client engages in违规 trading, they are notified promptly in advance, and only the profits from the违规 period are deducted. They would never retroactively翻旧账 and erase subsequent compliant profits. RockGlobal's actions are purely malicious and unreasonable,追溯判定违规 after a month's delay and arbitrarily seizing investors' legitimate earnings.
I am absolutely not恶意刷单违规牟利. I am only publicly exposing this matter because I have been forced into a corner. I sincerely ask fellow traders and friends in the investment community to help转发扩散 this,抵制无良黑平台, and protect the legitimate rights and interests of all traders!
Demands: I demand that RockGlobal洛克国际 immediately return all the profit funds that were unjustly deducted, provide a reasonable and fair resolution plan, and respect the legitimate rights and interests of investors.
Evidence Preserved: Screenshots of trading volume, platform deduction notification emails, past withdrawal records, and daily trading position records are all complete.




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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
