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Resolved
Profits not withdrawn, from December 2025 to February 2026, traded 2.5 lots in three months, the platform uses high-frequency trading as an excuse to not allow withdrawal
Mediating Parties
RockGlobal RockGlobal
Issue

Unable to Withdraw

Requirement

Withdrawal

Settlement Amount

¥51,339(CNY)

Time

39day2hour

Mediation Status
Resolved
DIHUI
Reply
RockGlobal
尊敬的客户: 您好! 我们已收到您的反馈与诉求。经与相关部门核实,您在RockGlobal开设的交易账户2025449因涉及违规纠纷操作,被纳入风险管理名单。此后,我们与您进行了多次沟通,并就“违规资金扣款事宜”达成一致意见。 在此基础上,我们向您发送了相关信件说明(详细金额已标注清晰),您也已完成回签,并承诺对此次处理无异议,不会据此再次提出投诉,现您出金提款已完成。 因此,我们相信您对整件事的处理流程与结果已有充分理解。 我们非常感谢您选择RockGlobal作为交易平台,并始终以最大的诚意与您保持合作。但是,任何违反规则的行为都可能影响平台及其他用户的合法权益,我们致力于维护公平、公正的交易环境,也期待您与我们共同维护良好的交易秩序。 再次感谢! RockGlobal

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DIHUI
主号一天就得2.5手以上,应是,如果是高频刷单一天就得2.5手以上。 我们做交易选择平台,外汇天眼一直是我们重要的参考,拜托你们了!!!

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DIHUI
RG强制要求我同意他们扣留全部盈利,和上传手持照片,否则剩下的资金也不给我出。被逼无奈作出的妥协。三个月才交易2.5手,怎么就变成高频刷了呢?如果真是高频刷单,主号就得2.5手以上。 被RG扣除全部盈利和佣金的,我知道的就有15个人,合计93000多u。这些都是盈利的客户。

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DIHUI
In August 2025, I opened an account and deposited funds on the RG platform. In addition to my own trading, I also participated in their live streaming room loss compensation activity. In late March 2026, I received an email from RG stating that my high-frequency trading in February accounted for 28.5% of trades within 3 minutes. According to my own trade records, the proportion is 23%. According to the platform's advertised policy, 30% is the risk control threshold. They deducted all my profits and commissions from August 2025 to March 2026, totaling 7576.9 USD. According to RG platform rules, high-frequency trading should only deduct the违规部分 (violation part) or deduct the profits of the current month, not deduct all my profits and commissions. Please!

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