Dear ForexEye Staff: I wish to file a complaint against the AvaTrade forex platform. This platform has refused to process my withdrawal request, causing me financial loss and mental distress. The specific details are as follows: I. Personal Information My name is Cao Tieping. Contact phone number: 13187244089. Email: 13187244089@163.com. II. Account Opening and Deposit Details In March 2026, I learned about the AvaTrade platform online, which was ranked second with a score of 9.5. The platform advertised convenient trading and fast withdrawals. Attracted by this, I completed account opening on the platform on March 26, 2026, and deposited 3000 RMB, equivalent to 430.8 USD. I started trading immediately and discovered that the spread for spot gold trading (over 60 pips) was excessively large, which was a serious discrepancy from the advertised 20 pips. III. Details of the Withdrawal Issue On March 30, 2026, I applied to withdraw 300.11 USD due to the excessively large gold trading spread. However, after submitting the application, the platform did not process it according to its advertised promise of fast withdrawals. When I contacted the platform's customer service to inquire, they made excuses, stating that the minimum withdrawal standard for Agricultural Bank of China is 4500 RMB, and requested me to provide another bank account. On April 14, 2026, I provided my Bank of China account and requested the withdrawal. The platform's email promised an immediate withdrawal via Bank of China. However, when I checked the email information again on April 15, 2026, it stated that I had deposited 300.11 USD into my AvaTrade trading account. Such behavior is disheartening for traders. IV. Demands I strongly demand that the platform immediately return the principal amount of 300.11 USD to me. Simultaneously, I hope ForexEye can investigate and expose the platform's违规行为 to prevent more investors from suffering similar losses. Thank you for your help, ForexEye! Complainant: Cao Tieping April 15, 2026