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Resolved
The spread suddenly widened, and orders couldn't be filled or exited.
Object
XM
Issue
Severe Slippage
Requirement
Apologize
Amount
$100(USD)
Time
37day1hour
Mediation Progress
Hong KongThree days ago
Resolved
FX8444734812
FX8444734812Cyprus2025-12-05
ReplyXM
您好，首先感谢您选择XM和对我们的信任！
关于您的账户 110067069 的投诉，我们第一时间反馈给相关部门进行深入调查，并给予如下回复：
对于您的交易问题，经相关部门核实，由于全球主要交易所数据中心出现故障，11月28日当天全球多个金融商品的流动性受到影响，期间出现短暂无法交易或点差扩大的情况。相关部门在收到消息后已立即采取应对措施，尽力降低此次全球性问题对平台客户的影响。
关于您截图中的单子 #1111374020 及 # 1111374254 事宜， 查看您后续操作了手动平仓。 对于该事件可能给您的交易体验带来不便，对此深表歉意，也期望您的理解。对于此情况属于全球性市场问题，并非平台服务器原因。
最后，再次感谢您对XM的理解和支持！如果您有任何疑问烦请您随时联系进入XM官方网站 https://www.xmcnsite.direct/cn ，点击右下角的蓝色问号标志联系客服，XM提供周一至周五24小时在线客户支持 ，我们非常乐意为您服务。
致谢
Reply
Hong Kong2025-12-01
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2025-12-01
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2025-11-28
Start MediationFX8444734812
FX8444734812The gold trading spread is 200. The orders cannot be closed, and positions cannot be settled. Is XM running away?
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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