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Resolved
The first transaction was flagged as a violation, no withdrawal allowed, scam company.
Object
XM XM
Issue

Unable to Withdraw

Requirement

Withdrawal

Amount

$1,000(USD)

Time

36day2hour

Mediation Progress
Resolved
FX3215331137
Reply
XM
尊敬的客户,您好 首先感谢您选择XM和对我们的支持! 对于您账户 11006**** 的投诉,我们第一时间进行反馈核实,经仔细与相关部门核实沟通后,非常遗憾对于您账户问题确实无法更改相关决定,仍需请您以2025年11月3日发送的重要通知邮件内容为准。 最后再次感谢您对XM的理解和支持! 致谢

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WikiFX Overseas Customer Service

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FX3215331137
I really don't understand. After registering an account, my first profitable trade was denied withdrawal, claiming it violated rules. When I asked customer service which rule was violated, they repeatedly told me to check the email. But the email didn't specify any violation reason. I'd like to ask, what exactly did I violate? What is your basis for this? If profitable withdrawals aren't allowed, how does your company have such high ratings? I didn't violate any rules. If this isn't resolved, I will escalate my complaint to the fullest extent.

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