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Resolved
The first transaction was flagged as a violation, no withdrawal allowed, scam company.
Object 
XM
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$1,000(USD)
Time
36day2hour
Mediation Progress
Taiwan Two days ago
Resolved 
FX3215331137
FX3215331137Cyprus 11-12
Reply XM
尊敬的客户，您好
首先感谢您选择XM和对我们的支持！
对于您账户 11006**** 的投诉，我们第一时间进行反馈核实，经仔细与相关部门核实沟通后，非常遗憾对于您账户问题确实无法更改相关决定，仍需请您以2025年11月3日发送的重要通知邮件内容为准。
最后再次感谢您对XM的理解和支持！
致谢
Reply
Hong Kong 11-06
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 11-06
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Taiwan 11-06
Start Mediation FX3215331137 
FX3215331137I really don't understand. After registering an account, my first profitable trade was denied withdrawal, claiming it violated rules. When I asked customer service which rule was violated, they repeatedly told me to check the email. But the email didn't specify any violation reason. I'd like to ask, what exactly did I violate? What is your basis for this? If profitable withdrawals aren't allowed, how does your company have such high ratings? I didn't violate any rules. If this isn't resolved, I will escalate my complaint to the fullest extent.
Start Mediation
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