Dear Valued Client, Thank you for choosing XM and for your continued support! Regarding your complaint concerning account 251094446, we immediately escalated it to the relevant department for a thorough investigation, and we provide the following response: Firstly, our platform allows deposits 24 hours a day, and we offer a variety of methods. In the Members Area, in addition to four UnionPay deposit channels, we also provide cryptocurrency and e-wallet options. E-wallet deposits are instant. If you have any questions during the process, please feel free to consult our web customer service. Additionally, XM kindly reminds you that urgent top-up deposits are inherently risky. If convenient, we suggest you consider depositing some reserve funds into a same-name account. These funds can be transferred internally when urgently needed, with a minimum transfer amount of $5, and are processed instantly. Finally, thank you again for your understanding and support of XM! Should you have any questions, please feel free to visit the official XM website at https://www.xmcnmarket.technology/cn/ and click on the blue question mark icon in the bottom right corner to contact customer service. XM offers 24-hour online customer support from Monday to Friday, and we are always happy to assist you. Thank you once again for your understanding and support of XM!

After closing multiple trading orders, the profit disappeared, or the profit wasn't much and was actually less than expected.

The platform is suspected of being a scam. During my multiple trades, when losses led to insufficient margin, I was unable to deposit funds for margin calls. I submitted many times but all failed.