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Resolved
After the customer withdraws money, the bank card is directly frozen by the Public Security Bureau for criminal justice. It has been frozen three times in two months. The platform is suspected of money laundering and makes downstream customers bear the responsibility without resolving it.
Object
DBG Markets DBG Markets
Issue

Scam

Requirement

compensation

Amount

$5,000(USD)

Time

279day16hour

Mediation Progress
Solved after user's confirmation
KAIXIN32844
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KAIXIN32844
这一笔我等了半年,现在司法划扣跟我说补一半,可笑不

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KAIXIN32844
新增一笔冻结3.6万,在途冻结共2笔总计小5万。2.4万这笔已经司法划扣,顿博平台竟然说给一半,怎么想的。拿客户当什么。从要录音到要证明,到强制划扣,所有材料都有这么对待客户,其他两笔怎么解决

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KAIXIN32844
你的回复太可笑了,你们平台都已经收到我的材料了说要加快处理,2-3天,这都三个星期了不回复不解决我才来外汇天眼。

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KAIXIN32844
你这个回复让人接受不了的。你们邮箱和客服说要这个是流程,到了你这直接就推诿。你们打款的钱不干净,公安证明也有,不积极处理,这是口碑信誉就这样对待客户吗,我要的是撤销案件,这是你们导致的。先搞清楚缘由好吗

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KAIXIN32844
钱被警察划扣呢。你们这是出金成功吗,你们不负责吗,承兑商你们也清楚

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KAIXIN32844
你说的是成功出金,但是出金不干净,我的卡被冻结。这就是洗钱平台嘛,你们有责任。

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KAIXIN32844
正常出金被冻结这叫正常出金吗,什么叫不可抗力,你们平台承兑商打款导致警方冻结我账户这个怎么解释,你们平台客服和邮箱的回复又怎么解释,我已经都提供了,为什么给客户处理? 公安证明提供了,你们工作人员让我去要的,说有公安证明2-3天,这都三周了

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KAIXIN32844
出金被冻原因是你们平台承兑商,你们应该给处理。公安证明有啊

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Reply
DBG Markets
平台已经正常出金至指定账户,因不可抗力因素所导致的冻卡事宜,请联系警方和银行处理。

Reply

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KAIXIN32844
详细材料已经报顿博客服收取了,现在我只需要把我银行卡被涉嫌冻结的案件清除。警察现在要找我谈,我操作出金被扣上司法罪名,平台要给我解决

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KAIXIN32844
三次冻结,第一次张家界永定分局,第二次张家界市公安局,唐河县公安局,第一个有公安证明,其他两个只在银行有查询信息,警察那边电话未接

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KAIXIN32844
公安证明已经提报三周了,至今未解决,请平台立即解除我银行卡被冻案件事宜

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KAIXIN32844
要求顿博立刻把我招商银行卡解封,三次公安冻结。两次已由银行提供信息明确了,张家界公安局永定分局已提交公安证明,另一笔张家界公安局暂时联系不上警方,第三笔唐河县公安局目前公开信息有我姓名,但还不知道有无银行卡封冻,要求顿博关于张家界的案件一并处理,并给我公开道歉,和恢复我的账号7778603账号无法登陆,要求平台客服与我恢复通话。现在顿博总是找借口不办理,现在银行卡问题已经严重影响我的工作生活。我这张6226095321942216招商银行卡目前是刑事案件被司法冻结,请顿博立刻处理,消除我的损失。

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KAIXIN32844
请外汇天眼为客户主持公道,要求顿博立刻处理银行卡两次涉及的公安解封,万分感谢

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KAIXIN32844
2024.6-8 Three freezes by the public security, requiring the platform to handle, still unresolved, website customer service is unreachable, Dunbo email does not reply, one of the trading accounts involved in frozen withdrawal cannot be logged in. Units involved in the freeze: Zhangjiajie Public Security Bureau Yongding Branch, Zhangjiajie Public Security Bureau, Tanghe Public Security Bureau. The funds involved are currently known to be 1306+24371=35677 (provided by the bank counter). I first learned about it in early July and was told to provide a recording with the police to resolve it, then it was said that providing a public security certificate would solve it. I have been trying to communicate with the police, and it has been three weeks since the first certificate was sent to Dunbo. The platform's accepting merchant's money has already been frozen by the judicial account. When the platform withdraws money, it pays the downstream withdrawal customers, but it delays and does not resolve the issue. What kind of platform is this? How is this platform regulated and how does it serve its customers? Now even the customer service personnel are exercising with me, and they even switched from Chinese to English and said "Unable to establish a connection". Dunbo website feedback has been silent for another week now. I sent files and attachments using my 126 email, and they actually said they couldn't open them. What kind of organization is this? I demand that the platform immediately lift the two freezes imposed by Zhangjiajie Public Security Bureau.

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