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Resolved
The take profit was not triggered, inducing me to close the position.
Object 
Exness
Issue
Scam
Requirement
compensation
Amount
$0(USD)
Time
38day1hour
Mediation Progress
Hong Kong 2024-08-22
Resolved 
LAHUAYISHISHENGMENG
LAHUAYISHISHENGMENGSensitive information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong 2024-07-15
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Hong Kong 2024-07-15
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Hong Kong 2024-07-15
Start Mediation LAHUAYISHISHENGMENG
LAHUAYISHISHENGMENGI made three EURGBP short orders on Friday night and set the take profit before the market closed. The market opened with a large gap on Monday morning, and the take profit was not triggered, resulting in a loss. I contacted customer service, but they did not solve the problem, and found a lot of reasons, and also induced me to deal with it after closing the position.
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