Global Broker Regulation Inquiry App
WikiFX
English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
Resolved
Serious slippage
Object 
TMGM
Issue
Severe Slippage
Requirement
compensation
Amount
$7,700(USD)
Time
365day22hour
Mediation Progress
Hong Kong 06-12
Solved after user's confirmation 
KM60228
KM60228Hong Kong 2024-06-19
Supplemental Materials KM60228
KM60228I have not received any email correspondence regarding this matter. It appears all decisions are made unilaterally by your side without justification. Most importantly, how could my take-profit position incur such substantial losses when there was no corresponding price movement? I demand a comprehensive and satisfactory explanation for this discrepancy.
Supplemental Materials
Australia 2024-06-19
Reply TMGM
Dear Customer,
Thank you for your email. Upon review, we confirm that this matter was previously addressed in Compensation Application - AE1545. Should you have any further questions, please contact our official customer service team at support@tmgm.com or reach out to your dedicated account manager. We will assist you promptly. Best regards.
Reply
Hong Kong 2024-06-12
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-06-12
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-06-11
Start Mediation KM60228 
KM60228I operated at the same time. The take profit was triggered. One account made a profit of more than 1,000 US dollars, and the other three accounts lost several thousand US dollars. And the take profit I set was also reached, but it slipped 20 pips. The platform does not have such a take profit price at all.
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
TaiwanTo view more
Please download WikiFX APP
