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Resolved
Serious slippage
Object
TMGM TMGM
Issue

Severe Slippage

Requirement

compensation

Amount

$7,700(USD)

Time

365day22hour

Mediation Progress
Solved after user's confirmation
KM60228
Supplemental Materials
KM60228
I have not received any email correspondence regarding this matter. It appears all decisions are made unilaterally by your side without justification. Most importantly, how could my take-profit position incur such substantial losses when there was no corresponding price movement? I demand a comprehensive and satisfactory explanation for this discrepancy.

Supplemental Materials

Reply
TMGM
Dear Customer, Thank you for your email. Upon review, we confirm that this matter was previously addressed in Compensation Application - AE1545. Should you have any further questions, please contact our official customer service team at support@tmgm.com or reach out to your dedicated account manager. We will assist you promptly. Best regards.

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WikiFX Mediation Center

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KM60228
I operated at the same time. The take profit was triggered. One account made a profit of more than 1,000 US dollars, and the other three accounts lost several thousand US dollars. And the take profit I set was also reached, but it slipped 20 pips. The platform does not have such a take profit price at all.

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