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Resolved
If you trade more than 10 lots, you will lose $1,200 in slippage.
Object 
FxPro
Issue
Severe Slippage
Requirement
compensation
Amount
$1,300(USD)
Time
41day18hour
Mediation Progress
Hong Kong 2024-05-08
Resolved 
XIAOHUA4217
XIAOHUA4217United Kingdom 2024-04-08
Reply FxPro
We have already replied to the customer via email, explaining that the order was executed during the rollover period, which requires consideration of low liquidity and increased spreads. For more details, please refer to the official email response and our order execution policy regarding market orders and slippage. If the customer has any further questions, please contact china.support@fxpro.com, and we will respond to any inquiries again.
Reply
Hong Kong 2024-03-27
Supplemental Materials XIAOHUA4217 
XIAOHUA4217The closing times were almost the same, but the execution prices varied by over 20 pips, resulting in a direct loss of $1,300.
Supplemental Materials
Hong Kong 2024-03-28
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-03-28
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-03-27
Start Mediation XIAOHUA4217 
XIAOHUA4217Order number 3682451
Slippage 20 pips
Basically, 10 lots of transactions will result in significant slippage.
This is not the first time I have met
1 lot can be closed at 151.618
10 lots slid directly to 151.820
Report to customer service is useless
Start Mediation
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