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Resolved
Delayed for a long time without review of withdrawals
Object 
IEXS
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$6,700(USD)
Time
54day20hour
Mediation Progress
Hong Kong 2024-01-14
Resolved 
chenxiaohu
chenxiaohuUnited Kingdom 2023-12-15
Reply IEXS
Due to the deposits made to the account cuki202309@outlook.com via the UnionPay channel and withdrawals made using the USDT cryptocurrency channel, there may be potential risks. In order to comply with the requirements of the Anti-Money Laundering (AML) regulations and to respond to the legal requirements of relevant regions, we have initiated procedures to verify the user's deposit status. This verification has been entrusted to the compliance department and trading review department of IEXS Securities for cross-validation, and we are maintaining relevant process records as well as all verification records for review by the supervisory department. This is in accordance with international standards, industry regulations, and the liability exemption terms outlined in the user agreement.
Reply
Hong Kong 2023-11-20
Supplemental Materials chenxiaohu 
chenxiaohuI have resubmitted three detailed records relating to deposit and withdrawal, please help me with the withdrawal as soon as possible.
Supplemental Materials
Hong Kong 2023-11-21
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-11-21
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-11-20
Start Mediation chenxiaohu 
chenxiaohuI got introduced to this platform through a friend and tried to deposit 6700usd. I applied for a withdrawal on November 14, 2023 but it has not yet arrived.
Start Mediation
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