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Resolved
Unscrupulous platform!
Object 
eightcap
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$21,685(USD)
Time
96day19hour
Mediation Progress
Hong Kong 2023-11-21
Solved after user's confirmation 
dundun6119
dundun6119Hong Kong 2023-09-26
Supplemental Materials 
dundun6119
dundun6119Can you please address my issue directly? How long has it been? As a third-party platform, shouldn't you assist in resolving these kinds of problems?
Supplemental Materials
Hong Kong 2023-09-15
Supplemental Materials dundun6119
dundun6119When will your representative contact me? How long do I have to wait? You weren't like this when I was making the deposit.
Supplemental Materials
Hong Kong 2023-09-08
Supplemental Materials dundun6119
dundun6119Please contact me again on a weekday. I did not receive any calls or emails from your platform.
Supplemental Materials
Australia 2023-09-07
Reply eightcap
eightcapThe relevant representative has already contacted you by phone. If you have any further questions, please send an email to our customer service at global@eightcap.com.
Reply
Australia 2023-09-07
Reply eightcap
The relevant representative has already contacted you by phone. If you have any further questions, please send an email to our customer service at global@eightcap.com.
Reply
Hong Kong 2023-08-17
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-08-17
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-08-16
Start Mediation dundun6119 
dundun6119Unscrupulous platform! Everyone really has to be careful. I trade normally and cannot withdraw money after making a profit. I went to ask the customer service, but the customer service did not give feedback. They canceled my account after a few days without even giving me a reason. I even will not be allowed to withdraw the principal. This is clearly trying to eat my money. Everyone really don't trade on this terrible platform, domestic rights protection is too difficult!
Start Mediation
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1. The above content only represent personal view, do not represent WikiFX's position
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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