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Resolved
The account has no reason to place an order, causing the account to blow up.
Object 
XM
Issue
Others
Requirement
explain
Amount
$1,000(USD)
Time
40day21hour
Mediation Progress
Hong Kong 2023-07-26
Resolved 
FX4716420322
FX4716420322Cyprus 2023-06-26
Reply XM
Dear customer, first of all, we extend our gratitude to you for choosing and trusting XM. With respect to your complaint about the XM MT4/MT5 account 6154016, please visit XM official website https://www.xmfxglobal.org/cn/ and click the Green Headphone mark in the bottom right corner of the page to reach out to customer service for help. XM provides 24 hours online customer service from Monday to Friday, and we are pleased to serve you. Thank you again for your understanding and support.
Reply
Hong Kong 2023-06-21
Supplemental Materials FX4716420322
FX4716420322I provide the correct XM account 6154106, because the previous one is wrong.
Supplemental Materials
Hong Kong 2023-06-15
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-06-15
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-06-15
Start Mediation FX4716420322 
FX4716420322My xm account is 6154106. Looking for the xm platform, he didn't give me an explanation, and he was unwilling to provide the single ip. Can you help me recover the funds? But I just want to know who or which ip address was operating my account to make orders. Why is the platform unwilling to provide the ip for making orders? Can this help me communicate with the platform? I checked the transaction log on my mobile phone, and it was indeed not the order I made. There is no order in my log. I just want to know which IP address moved my account. The platform is unwilling to provide it. I don’t know what?
Start Mediation
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