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Resolved
Unable to withdraw
Object 
eightcap
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$1,916(USD)
Time
16day22hour
Mediation Progress
Hong Kong 2022-10-30
Solved after user's confirmation 
NIGULASI24495
NIGULASI24495Hong Kong 2022-10-28
Supplemental Materials 
NIGULASI24495 
NIGULASI24495They directly closed my conversation without any reasons and solutions. And there's nothing I can do but waiting.
Supplemental Materials
Hong Kong 2022-10-28
Supplemental Materials NIGULASI24495 
NIGULASI24495I submitted all the necessary materials including the bank statement, but they still kept delaying with the same excuse, and nobody replied.
Supplemental Materials
Hong Kong 2022-10-26
Supplemental Materials NIGULASI24495 
NIGULASI24495The platform delayed customer's withdrawal for one month with an excuse and deleted the bad comments. They always give the same replies when I communicated with them. There was no one reply for over a dozen of days' mediation. WikiFX said that I would receive a reply within 7 days, but I just got the fake reply, which is reasonable?
Supplemental Materials
Hong Kong 2022-10-24
Supplemental Materials NIGULASI24495 
NIGULASI24495They have delayed my withdrawal application for one month, with a range of excuses, even cancelling my bad comments on the broker.
Supplemental Materials
Hong Kong 2022-10-21
Supplemental Materials NIGULASI24495 
NIGULASI24495They said so over a dozen of days ago. As of now, they still keep delaying the withdrawal.
Supplemental Materials
Hong Kong 2022-10-21
Supplemental Materials NIGULASI24495 
NIGULASI24495Please give me a reply, no matter WikiFX customer service or EightCap customer service. It has been 8 days since the meditation.
Supplemental Materials
Hong Kong 2022-10-20
Supplemental Materials NIGULASI24495 
NIGULASI24495It has already been 20 days, and they always explained it away with the same excuse every time when I contacted them. I hope you would be careful with platforms. Is such a platform entitled to be listed? Please do not recommend this kind of brokers so that we will have less troubles. A broker who claimed to run for over a dozen years can not guarantee a normal withdrawal. And the customer service makes auto replies like robot.
Supplemental Materials
Hong Kong 2022-10-20
Supplemental Materials NIGULASI24495 
NIGULASI24495Please WikiFX helps me. The message has been read, but nobody contacted me. Although I communicated with them, they kept delaying the problem.
Supplemental Materials
Australia 2022-10-19
Reply eightcap
The relevant staff has coped with your complaint.
Reply
Hong Kong 2022-10-17
Supplemental Materials NIGULASI24495 
NIGULASI24495I have sent the bank statement, but they kept delaying by fooling me. I have been waiting for 19 days since the withdrawal.
Supplemental Materials
Hong Kong 2022-10-14
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-10-14
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-10-13
Start Mediation NIGULASI24495 
NIGULASI24495It's unable to withdraw from. I applied for a withdrawal of USD 1,916.66 on September 29, and the amount was deducted from the account after their approval on 30th, but by October 13, I haven't received the money. I contacted the CSR thousands of times and they just find all kinds of excuses. Later, they just closed the customer service channel, and only AI replied to my emails.
Start Mediation
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