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Resolved
Forex.com lags, resulting in loss
Object 
FOREX.com
Issue
Others
Requirement
compensation
Amount
$2,000(USD)
Time
968day23hour
Mediation Progress
Hong Kong 05-17
Solved after user's confirmation 
FX9649315271
FX9649315271Hong Kong 2022-09-29
Supplemental Materials 
FX9649315271
FX9649315271As an international trading platform, it's been nearly a month, and the issue still hasn't been clearly resolved. Your customer service isn't even responding, which is extremely disappointing. Please urgently process the refund of the two thousand US dollars lost due to platform lag back into my trading account.
Supplemental Materials
Hong Kong 2022-09-29
Supplemental Materials FX9649315271
FX9649315271The issue has not been resolved; it's just being passed around. I demand that the platform refund the portion of my losses incurred due to system lag back into my trading account.
Supplemental Materials
United States 2022-09-29
Reply FOREX.com
The matter has been handled according to the relevant procedures. If you have any questions, please contact our official customer service or your account manager.
Reply
Hong Kong 2022-09-22
Supplemental Materials FX9649315271
FX9649315271FX107207 Account: msjz5888 Exclusive platform of FOREX.com
Supplemental Materials
Hong Kong 2022-09-22
Reply 
WikiFX Mediation Center
WikiFX Mediation CenterDear customer, please submit the correct MT4/5 trading account. Thank you for your cooperation.
Reply
Hong Kong 2022-09-22
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-09-22
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-09-21
Start Mediation FX9649315271 
FX9649315271When I was trading on the Forex.com platform, the platform was lagged and I lost money. On September 8th, when I saw that my account was profitable, I closed the position. The platform also showed that the position was closed successfully, so I exited the platform. The original order was not successfully closed. I quit after the platform showed success before. Finally, the platform forced the liquidation. I contacted the platform customer service many times, and the platform customer service always ignored the answer. It took nearly a month. No answers and solutions have been given yet!
Start Mediation
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