Malicious sweep the loss-Exness-Rights Protection Center-WikiFX

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Rights Protection Center -

Exness -

Safeguarding Rights Detail -

Resolved

Malicious sweep the loss

Object

Exness

Issue

Severe Slippage

Requirement

other

Amount

$30(USD)

Time

14day10hour

Mediation Progress

Hong Kong 2022-03-22

Solved after user's confirmation

YU-LE

Cyprus 2022-03-21

Exness

If you have any question of the order execuation price, you can report by the following ways, and please email the information at support@exness.com. 1, trading account; 2, phone password; 3, order number; 4, trading log(must offer the log document);5, convincing screenshot (not necessary). You can find the log document at MT4 trading platform "document" - “data center” - Logs. Send us the logs, and we'll check and reply as soon as possible. Thank you for the cooperation.

Hong Kong 2022-03-08

Supplemental Materials

YU-LE

Order placed at 17:16 and position was closed automatically at 17:17. According to the Candlestick chart, the stop loss point was not reached.

Supplemental Materials

Hong Kong 2022-03-08

Supplemental Materials

YU-LE

The actual point is more than 1 point away from the stop loss one I set. Why did you close my position automatically.

Supplemental Materials

Hong Kong 2022-03-08

Contact Broker

WikiFX Overseas Customer Service

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Hong Kong 2022-03-08

Verified

WikiFX Mediation Center

Verified

Hong Kong 2022-03-08

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YU-LE

I watched the market in real time throughout the whole process, and I did not reach the stop loss, but the profitable order was forced to be swept.

Start Mediation

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