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Resolved
No trading will be allowed before the interest rate decision, and the trading platform intentionally close the market.
Object 
eightcap
Issue
Others
Requirement
2020031861511974330
Amount
$1,000(USD)
Time
49day10hour
Mediation Progress
Hong Kong 2022-03-17
Resolved 
FX2144748646
FX2144748646Australia 2022-02-15
Reply eightcap
Dear customer, your complaint has been solved. Thank you.
Reply
Hong Kong 2022-01-27
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-01-27
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-01-27
Start Mediation FX2144748646 
FX2144748646Starting at 1:00 am on January 27, 2022, the platform is not be able to conduct trading. As long as the transaction is a long order or a short order, it will show a general error. This is obviously that the platform has closed the order. MM (market maker) is not like this when it comes to hedging. How can there be this that traders are not allowed to trade? It does not mean that the platform is going to run away, right?
Start Mediation
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