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Resolved
Slippage causing liquidation
Object 
eightcap
Issue
Others
Requirement
other
Amount
$48,000(USD)
Time
49day1hour
Mediation Progress
Hong Kong 2022-02-03
Resolved 
LINGWU84424
LINGWU84424Australia 2022-01-04
Reply eightcap
Dear, the problem has been solved.
Reply
Hong Kong 2021-12-20
Supplemental Materials 
LINGWU84424 
LINGWU84424Someone called me to deal with my problem, but he did nothing. Now I can't reach him and the customer service keeps delaying.
Supplemental Materials
Hong Kong 2021-12-16
Supplemental Materials LINGWU84424 
LINGWU84424I contacted the customer service who let me wait constantly instead of providing any solution.
Supplemental Materials
Hong Kong 2021-12-16
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-12-16
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-12-16
Start Mediation LINGWU84424 
LINGWU84424I set the stop loss point, but did not close the position at my stop loss point. Straightly manipulated my stop loss point and passed 3 pips to liquidate the position, which resulted in a loss of more than 48,000 US dollars for my 150 lots order.
Start Mediation
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