Can't withdraw money-Exness-Rights Protection Center-WikiFX

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Rights Protection Center -

Exness -

Safeguarding Rights Detail -

Resolved

Can't withdraw money

Object

Exness

Issue

Unable to Withdraw

Requirement

Withdrawal

Amount

$300(USD)

Time

42day13hour

Mediation Progress

Hong Kong 2021-11-14

Resolved

SHIHONGBIAO

Cyprus 2021-10-15

Exness

Please report the problem to the 24h customer service, or send email to the official email address support@exness.com (ensure the email is correct). If you have communicated with the customer service, keep in touch by the email or 24h online customer service. Thank you.

Hong Kong 2021-10-08

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WikiFX Overseas Customer Service

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Hong Kong 2021-10-08

Verified

WikiFX Mediation Center

Verified

Hong Kong 2021-10-03

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SHIHONGBIAO

I applied for deposit on September 30. Normally, it deposits immediately and the platform also publicized this. But after waiting for 4 hours, the customer service asked me to wait 24 hours. After 24 hours on October 1, I still didn't get my money. After asking the customer service, he told me that the receipt account number was wrong, and he asked me to provide the account number as well as the bank flow. I saw that my account number was right. I got screenshots; After waiting for another 24 hours on October 2, I asked the customer service, he said that the financial department has solved my problem, but I still didn't receive my money. The customer service asked me to provide bank flow again, and this time I had to wait for 48 hours. Isn't he a liar?

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