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Resolved
Can't place orders of crude oil in Acetop
Object 
Acetop
Issue
Others
Requirement
2020031842411113428
Amount
$0(USD)
Time
48day18hour
Mediation Progress
Hong Kong 2021-03-21
Resolved 
JIUDENG
JIUDENGThe Virgin Islands 2021-02-19
Reply Acetop
Acetop has ceased the transactions of forex crude oil index and sent the announcement.
Reply
Hong Kong 2021-02-01
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-02-01
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-01-31
Start Mediation JIUDENG
JIUDENGAcetop Crude Oil Index cannot open positions since January 18, 2021. Without explaining the reason to the customer, the customer service replied that the product can be opened normally. And it is because of the customer’s own network problem. It is not a complaint, but the mainland users of the entire platform cannot open positions. This behavior is to deceives customers.
Start Mediation
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