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Resolved
Unable to withdraw
Object 
Regain Capital
Issue
Unable to Withdraw
Requirement
other
Amount
$1,000(USD)
Time
30day23hour
Mediation Progress
Hong Kong 2021-01-16
Resolved 
FX2092764653
FX2092764653Seychelles 2020-12-17
Reply Regain Capital
Yesterday, we checked the marketing records and didn't find any compliance issues, and later explained the bonus rule to the client. But he didn't accept it. A further communication is just underway.
Reply
Hong Kong 2020-12-16
Supplemental Materials FX2092764653 
FX2092764653The bonus I apply for is that I can get extra USD1,000 after trading 100 lots, in addition to the USD400 left in my account, which I wanna withdraw. As they promised, I can get physical items or credit bonus when I deposit money. If the number of lot dosen't reach 100, the corresponding money will be deducted. Finally, I chose USD1,000 as a bonus. So the broker should give me USD1,000 when I finish the trading with 100 lots. But they didn't.
Supplemental Materials
Hong Kong 2020-12-16
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-12-16
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-12-16
Start Mediation FX2092764653
FX20927646531.If I wanna withdraw, I have to transfer to the so-called analyst. Because he said the rollover that he gave me was more than the actual one. 2. When I first traded here, the customer service said I could get $1,000 bonus if I deposited $1,000. When I traded up tp 100 lots, I can withdraw the bonus. Then I deposited more, so the bonus is up to $9,000. I wanna withdraw the bonus, but the manager Chen said the bonus is bound to my account, I can’t withdraw it. They’ve just contradicted themselves.
Start Mediation
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