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Resolved
The teacher gave adverse recommendations, making my positions wiped out. My account was closed after communication without my permission.
Object
BRILLIANT PRECIOUS METALS BRILLIANT PRECIOUS METALS
Issue

Scam

Requirement

other

Amount

$21,441(USD)

Time

37day18hour

Mediation Progress
Solved after user's confirmation
BUZAIGU
Supplemental Materials
BUZAIGU
First, I am telling the truth, stating the facts, and what I have said is my experience. as for the materials I submitted, could you explain to me why someone would ask me to make a loan for investment? Why would someone ask me to follow them to place the order? What is the relationship between you and this person? Why did they have my information? Please contact me. Second, there is no malicious coercion. I made my request reasonably and did not make any excessive demands. I need the explanation but your company has not even considered the feelings of consumers. It unilaterally proposed a solution and directly closed my account. You don't even make a reply..

Supplemental Materials

Reply
BRILLIANT PRECIOUS METALS
Customer transactions, self-financing, the strategy of the teacher in the live broadcast room is just the teacher's personal opinion, for reference only. The customer made a loss in his own transaction, but he filed a claim with BIBFX, and carried out extortion during the communication process. BIBFX decided not to do business with this client.

Reply

Supplemental Materials
BUZAIGU
And some screenshots.

Supplemental Materials

Supplemental Materials
BUZAIGU
And some screenshots.

Supplemental Materials

Supplemental Materials
BUZAIGU
This is a customer service who chatted with me. Now I want to take me to other platforms, call me and say that my losses can be quickly earned back on another platform

Supplemental Materials

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WikiFX Overseas Customer Service

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WikiFX Mediation Center

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BUZAIGU
I made a huge loss because I followed the teacher’s instructions. I called the customer service and communicated with them but the next day, I was told they made a decision of closing my account. I didn’t agree! While my account can’t log in the next day. Now I can’t contact them, please help me.

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Statement:

1. The above content only represent personal view, do not represent WikiFX's position
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