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Resolved
The teacher gave adverse recommendations, making my positions wiped out. My account was closed after communication without my permission.
Object 
BRILLIANT PRECIOUS METALS
Issue
Scam
Requirement
other
Amount
$21,441(USD)
Time
37day18hour
Mediation Progress
Hong Kong 2020-11-04
Solved after user's confirmation 
BUZAIGU
BUZAIGUHong Kong 2020-10-15
Supplemental Materials BUZAIGU
BUZAIGUFirst, I am telling the truth, stating the facts, and what I have said is my experience. as for the materials I submitted, could you explain to me why someone would ask me to make a loan for investment? Why would someone ask me to follow them to place the order? What is the relationship between you and this person? Why did they have my information? Please contact me. Second, there is no malicious coercion. I made my request reasonably and did not make any excessive demands. I need the explanation but your company has not even considered the feelings of consumers. It unilaterally proposed a solution and directly closed my account. You don't even make a reply..
Supplemental Materials
Hong Kong China 2020-10-15
Reply BRILLIANT PRECIOUS METALS
Customer transactions, self-financing, the strategy of the teacher in the live broadcast room is just the teacher's personal opinion, for reference only. The customer made a loss in his own transaction, but he filed a claim with BIBFX, and carried out extortion during the communication process. BIBFX decided not to do business with this client.
Reply
Hong Kong 2020-09-27
Supplemental Materials 
BUZAIGU 
BUZAIGUAnd some screenshots.
Supplemental Materials
Hong Kong 2020-09-27
Supplemental Materials BUZAIGU 
BUZAIGUAnd some screenshots.
Supplemental Materials
Hong Kong 2020-09-27
Supplemental Materials BUZAIGU 
BUZAIGUThis is a customer service who chatted with me. Now I want to take me to other platforms, call me and say that my losses can be quickly earned back on another platform
Supplemental Materials
Hong Kong 2020-09-27
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-09-27
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-09-27
Start Mediation BUZAIGU 
BUZAIGUI made a huge loss because I followed the teacher’s instructions. I called the customer service and communicated with them but the next day, I was told they made a decision of closing my account. I didn’t agree! While my account can’t log in the next day. Now I can’t contact them, please help me.
Start Mediation
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