The customer connected to the online customer service on July 2 to apply to participate in the "0-cost billing activity". The customer service also sent the terms of the activity to the customer again before the customer opened the account, and the funds were deposited on July 3. The settlement cycle of this event is that the orders of the current week are settled on Monday of the following week. The customer connected to the online customer service again on July 13th and said that he did not get the commission for the transaction. According to the terms of the event, the trader who did not perform according to the stipulated terms will not receive rebates, because the activity has been going on for some time. As a large number of customers are unfamiliar with MT4 trading, commissions cannot be obtained. Our company has considered in many ways to increase the number of orders not executed to more than 5 to get no commission. The customer has not executed more than 5 orders, so no commission is received.

FXBTG induced clients to get registered to earn commission and then gave no accede to it inexplicably. It withheld clients’ hard-earned commission with a random reason. If the problem hasn’t been solved, I will report it to CGSE.