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Resolved
Compliant on AUSFOREX! On April 20th, I traded XAU/USD on AUSFOREX and made profits. When I wanted to withdraw $3000, AUSFOREX withheld my profit with the excuse of wrong quotation.
Object 
AUS GLOBAL
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$3,093(USD)
Time
100day0hour
Mediation Progress
Hong Kong 2020-08-11
Resolved 
FX1279496845
FX1279496845Australia 2020-05-12
Reply AUS GLOBAL
We are sorry to inform you that at the platform time (GMT + 0) April 20, 2020 18:08-18:30, XTIUSD quotes, one of our liquidity quotation provider, is abnormal, causing orders and some closed orders to be executed without a real market price. Our company will make corresponding adjustments to the delivery order and closing order of the trading product XTIUSD according to the market optimal price of 0.078 during the period. Now our company has adjusted your trading account 6710657, deducted the abnormal profit amount of the account caused by the abnormal quote of the quote. Please log in to the trading platform to check. We are very sorry for the inconvenience this incident has caused to you. We will continue to improve ourselves to provide you with better quality user experiences!
Reply
Hong Kong 2020-05-06
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-05-06
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-05-03
Start Mediation FX1279496845 
FX1279496845Compliant on AUSFOREX! On April 20th, I traded XAU/USD on AUSFOREX and made profits. When I wanted to withdraw $3000, AUSFOREX withheld my profit with the excuse of wrong quotation.
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