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Resolved
Compliant on AUSFOREX! On April 20th, I traded XAU/USD on AUSFOREX and made profits. When I wanted to withdraw $3000, AUSFOREX withheld my profit with the excuse of wrong quotation.
Object
AUS GLOBAL AUS GLOBAL
Issue

Unable to Withdraw

Requirement

Withdrawal

Amount

$3,093(USD)

Time

100day0hour

Mediation Progress
Resolved
FX1279496845
Reply
AUS GLOBAL
We are sorry to inform you that at the platform time (GMT + 0) April 20, 2020 18:08-18:30, XTIUSD quotes, one of our liquidity quotation provider, is abnormal, causing orders and some closed orders to be executed without a real market price. Our company will make corresponding adjustments to the delivery order and closing order of the trading product XTIUSD according to the market optimal price of 0.078 during the period. Now our company has adjusted your trading account 6710657, deducted the abnormal profit amount of the account caused by the abnormal quote of the quote. Please log in to the trading platform to check. We are very sorry for the inconvenience this incident has caused to you. We will continue to improve ourselves to provide you with better quality user experiences!

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FX1279496845
Compliant on AUSFOREX! On April 20th, I traded XAU/USD on AUSFOREX and made profits. When I wanted to withdraw $3000, AUSFOREX withheld my profit with the excuse of wrong quotation.

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