In March 2025, deposited 100 dollars, earned 108 dollars and wanted to withdraw but the funds never arrived, customer service chatbot replies, website blocked, trading account cannot be logged in, black platform

I captured an announcement from the HTFX website. In the announcement, they say: 1. HTFX operates legally and in full compliance with international and local regulations. 2. The fraudulent clone websites have seriously harmed investors and damaged our brand reputation. 3. We have gathered evidence and will take strict legal action against these clone entities to protect the rights of our clients. 4. Access HTFX services only through our official website and verified communication channels. 5. Avoid trusting any non-official platforms or suspicious contacts. 6. Reach out to our official customer support if you have any doubts. However, as a client, I personally experienced it: I couldn’t even withdraw funds. When I contacted customer service, I was only told to be patient. Emails weren’t even answered. What other excuses do you have? Don’t feel like a victim.

HTFX has been unable to withdraw for many days now，For those of you who are at HTFX, maybe now you are happy with the money you have from stealing clients' money, but remember that nothing will last forever, in fact this is the beginning of your destruction and misfortune, remember that evil deeds will not end well, hopefully you will repent soon.

Unable to withdraw funds for a whole week, and customer service doesn't reply to a single inquiry—so shady.

Currently, the customer service on the official website platform is also unreachable, which is very frustrating.

No withdrawal

The backend shows the approval is passed, but the bank card has not received the payment yet.

Scam platform refuses to process withdrawals

It's been 3 days since I submitted my withdrawal request, and it's still pending review.

On the evening of June 23, 2025, the EA system was not shut down, resulting in a margin call. They stated at the time that there was 23-hour manual monitoring and that the EA was turned off at night, but it was not turned off that day.

It's been 3 days and the withdrawal request is still pending review.

I submitted a withdrawal request on July 12th, and it's been almost two months without getting my money back.